Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

August 2022 Update - Change duty status of colleagues, configurable duty notifications and revised password change

Our August update now allows administrators and team administrators to change the service status of other users in the portal. We also made service settings more granular and e.g. introduced the ability to turn off certain push messages when colleagues’ service statuses change. We have also revised the way of changing personal password or remote action PIN in the portal. All details are available in this article.

RESOLVE '22: The SOC and the NOC

In our RESOLVE ’22 event The SOC and the NOC, moderator and 3 Tree Tech VP of Cybersecurity Kris Taylor welcomed two esteemed guests to the stage: As Kris noted at the top of the event, we brought our panelists together to talk about “the culture of the network operating center (NOC) and security operations center (SOC).” Along the way, they discussed different philosophical and practical takes on the high-level topics of networking and security.

IHS Markit: Centralizing Incident Management With PagerDuty & ServiceNow

In today’s digital world, organizations are constantly undergoing change. They’re moving to the cloud and rolling out DevOps at scale—all in the name of driving innovation. But moving from a monolith to microservices can lead to applications becoming increasingly distributed. When problems arise, customers don’t care how many teams and services you have, or how complex your architecture is. They only care that your services work when they need them to.

UBS invests in BigPanda to help drive digital disruption and innovation in AIOps

UBS is one of the leaders in the financial sector and one of the early adopters that are levering AI to do things better, cheaper and faster to bring their IT Operations in line with their cloud migration and digital transformation strategy. BigPanda is thrilled to have UBS as a customer and an investor to drive real transformation.

How DORA will impact incident management at financial entities

The Digital Finance Strategy is a European directive that aims to support and develop digital finance in Europe whilst maintaining financial stability and consumer protection. There are three main components to the package: In this blog post, we’ll attempt to summarise the 113-page DORA proposal, highlighting how it will apply to incident management at financial entities.

New Feature: StatusCast now integrates with Google Translate

Here at StatusCast we understand the importance of a resourceful and communicative status page. A status page is the ambassador of your incident response management process, and like any good ambassador, it needs to speak the language. If your status page is now hosted by StatusCast, it is now fully integrated with Google Translate, a powerful tool that allows your subscribers and even viewers to translate your page into the language most comfortable to them.