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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Using context.Context to mock API clients

We've found a pattern to mock external client libraries while keeping code simple, reducing the number of injection spots and ensuring all the code down a callstack uses the same mock client. Establishing patterns like these is what makes test suites great, and improves developer productivity when writing tests. Here's how it works.

Use Microservices to Modernize IT Operations

Many organizations are experiencing the need to modernize their IT systems to keep pace in an increasingly digital world. Adopting DevOps helps companies implement and initialize the modernization processes. At xMatters, our path to IT modernization has included implementing DevOps, but we have done it a little differently to ensure we are using agile processes.

Why leading healthcare organizations recommend OnPage

Adrienne, a Family and Nurse Practitioner at a leading healthcare organization recommends OnPage to anyone looking to adopt a clinical communication and collaboration solution. Keep watching to learn how her organization adopts OnPage to enhance their after-hours call paging workflows.

We've successfully completed our SOC 2 audit

We're very pleased to announce that incident.io is now SOC 2 compliant, having successfully completed our Type I audit. Put simply, this means an external auditor has looked at how the company is operating, and how our software is managed and operated, and confirmed that we meet a set of high security standards.