Why incident.io will play a pivotal role in the growth of WorkOS
In this snippet, Alon Levi, VP of Engineering at WorkOS, talks about why incident.io will be a key contributor in the growth of WorkOS.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Incident management vs problem management
The video explores the difference between incident management and problem management in modern organizations. It describes a common scenario where operations teams focus on immediate fixes, like rebooting systems, without addressing the root causes. Once the immediate issue is resolved, these teams pass the incident report to the developers, who are then responsible for digging deeper to prevent future occurrences.
Alon Levi, VP of Engineering at WorkOS, on his favorite incident.io features
In this snippet, Alon Levi of WorkOS highlights some of his favorite and most-used incident.io features: follow-ups and Workflows.
Event Orchestration Tips & Tricks
Principal Product Manager Frank Emery joins us to share some insights and best practices for PagerDuty's Event Orchestration tool. Get the most out of these powerful EO features!
Observability Pillars: Exploring Logs, Metrics and Traces
The ability to measure the internal states of a system by examining its outputs is called Observability. A system becomes 'observable' when it is possible to estimate the current state using only information from outputs, namely sensor data. You can use the data from Observability to identify and troubleshoot problems, optimize performance, and improve security. In the next few sections, we'll take a closer look at the three pillars of Observability: Metrics, Logs, and Traces.
Alternatives to SMS alerts
While SMS alerts are handy, they also tend to be tricky. Across 120+ countries, we continuously deal with compliances & regulations from Vendors, Government, and Phone carrier companies. Other alert channels similar to SMS are a lot less cumbersome with higher delivery rates. Let’s take a look at the available options to switch from SMS.
How incident.io enables the confidence to declare more incidents
In this snippet, Alon Levi, VP of Engineering at WorkOS, talks about how his team has gained the confidence to declare more incidents with incident.io.
How incident.io's intuitive UI is great for non-technical responders
In this snippet, Alon Levi, VP of Engineering at WorkOS, talks about how non-technical responders have been able to confidently declare incidents thanks to incident.io's intuitive UI.
How WorkOS has benefitted from incident.io's high-quality support
In this snippet, Alon Levi, VP of Engineering at WorkOS, talks about the quality of support his team has received from incident.io.
