Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Drive Operational Excellence with PagerDuty

May 22, 2024 By PagerDuty In PagerDuty
Build operational excellence with PagerDuty. Watch this demo to see how the latest innovations for the PagerDuty Operations Cloud come together to help a team tackle a major incident related to a database upgrade. You’ll see how PagerDuty Copilot capabilities work in concert with new functionality built for modernizing operations centers, standardizing automation at scale, and transforming incident management. The result? Improved innovation velocity, reduced operating costs, and better customer experiences.
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signl4

May 2024 Update - New shift scheduling brings increased productivity and improved user experience, along with revamped stand-in functionality

May 21, 2024 By SIGNL4 In SIGNL4
Our May update includes a newly revamped shift scheduling for your SIGNL4 teams. It is now much easier to run your shift model in SIGNL4 and schedule team members into shifts. It also includes a new calendar view and a fundamental revision of our substitute function for the scheduled colleagues on duty. All details are as always available in this blog article.
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bigpanda

Accelerate incident resolution with Advanced Insight

May 21, 2024 By Elli Dugger In BigPanda
The common thread among teams responsible for maintaining IT services is their reliance on a deep understanding of the IT environment. Teams need access to all types of critical data to keep systems running. While it seems straightforward, ITOps teams face many challenges in locating, accessing, and synthesizing enough data to fully understand an incident’s cause and establish a remediation plan.
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alertops

How to Build an Effective OnCall Schedule in 2025

May 20, 2024 By AlertOps In AlertOps
Yet, how your enterprise builds and manages its oncall schedule can impact departments and stakeholders across your organization. When it comes to oncall scheduling, your enterprise must plan as much as possible. Fortunately, with the right processes and tools, you can effectively implement and manage an oncall schedule. You can also use this schedule to quickly identify and resolve incidents and prevent them from causing long-lasting damage to your organization and its stakeholders.
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grafana

Grafana OnCall: Connect to Discord, Mattermost, and more with webhooks

May 20, 2024 By Matías Bordese In Grafana
One important consideration when adopting a tool is whether it can integrate with your existing workflows and services. Each scenario can be highly specific, which is why it’s important to look for tools that have a public API or customizable webhooks. Last year, Grafana OnCall expanded its webhook support to allow for more complex setups, offering greater flexibility to interact with other services during alert group events.
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squadcast

Maximizing ROI: The Value of an Incident Response Platform Measured in Metrics

May 17, 2024 By Vishal Padghan In Squadcast
Organizations are constantly challenged by the threat of IT incidents, cyberattacks and breaches. Incidents such as data breaches, malware infections, and system outages can have devastating consequences for businesses, including financial losses, reputational damage, and legal liabilities. In response to these threats, many organizations are turning to incident response platforms to streamline their incident management processes and enhance their cybersecurity posture.
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alertops

Steps to Building Strategic Vendor Partnerships for Enhanced End-User Value

May 17, 2024 By AlertOps In AlertOps
Vendor partnerships are the core of the MSP business model. These partnerships enable MSPs to offer vital services like data backups, cybersecurity, and cloud solutions to complement their offerings. These partnerships provide unique competitive differentiators that help MSPs stand out in a crowded market when well-managed. Strong vendor relationships are vital to achieving growth and establishing a solid brand presence.
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squadcast

Driving Technical Delivery: Balancing Speed and Quality in Enterprise Platforms

May 16, 2024 By Vishal Padghan In Squadcast
Enterprises face a constant challenge: how to deliver technical solutions quickly without compromising on quality. In the race to innovate and stay ahead of the competition, the pressure to accelerate delivery can sometimes overshadow the importance of maintaining high standards of quality and reliability. However, striking the right balance between speed and quality is crucial for the long-term success and sustainability of enterprise platforms.
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