Redefining incident management: The old vs the new
In this event uncover the common pains associated with legacy incident management norms and why they don’t meet the mark for modern needs.
Operations | Monitoring | ITSM | DevOps | Cloud
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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
How Team Permissions work in OneUptime?
Welcome to our tutorial on Team Permissions in OneUptime! In this video, we’ll guide you through the process of managing permissions for your OneUptime team. OneUptime offers a comprehensive solution for monitoring and managing your online services. A crucial part of this management is understanding and effectively using Team Permissions. If you do not have permissions to make a request, a 4xx status will be sent as a response.
How To Reduce The Alert Noise For Optimal On-Call Performance
The relentless push in organizations can have unintended consequences, particularly for your On-Call engineers. One threat that can quickly erode their effectiveness is alert noise. When your On-Call engineers are bombarded by constant alerts (– genuine emergencies, false positives or redundant notifications) it creates a state of information overload, forcing them to constantly switch context and struggle to identify the critical issues amidst the din. The result?
Don't take a cookie cutter approach to incident management with Toby Jackson
This week, we have a really fun conversation lined up. For this episode, we chatted with Toby Jackson, Global SRE Team Lead at Future, about why it’s a bad idea to take a cookie-cutter approach to incident management or, put another way, why it’s not a good idea to treat all incidents alike. In our conversation, we discuss what’s wrong with this approach, some situations where this might actually make sense, how psychological safety factors into this conversation, and a whole lot more.
New Features: Call Routing 2.0, Intelligent Alert Grouping, Call Logs, and More
We're excited to share the latest enhancements to the ilert incident management platform! We’d be delighted to receive your feedback on these new features, so feel free to message us at support@ilert.com. Additionally, you can always leave feature requests on our open roadmap.
The Complete Incident Management Tech Stack To Increase Performance, Reduce Cost And Optimize Tool Sprawl
Effective Incident Management is crucial for keeping your IT services reliable and available. Imagine having a tech stack that not only boosts performance but also cuts costs and reduces tool overload—sounds perfect, right? But finding that ideal mix of tools and best practices can feel overwhelming. Don’t worry, we’ve got you covered!
OnPage Phone App Tutorial
In this walkthrough, we give you a comprehensive overview of the OnPage Phone App and we discuss.
What we can learn from Google's UniSuper incident comms
Earlier this month, an inadvertent misconfiguration in an internal tool used by Google Cloud resulted in the deletion of a user’s GCVE Private Cloud. The user in question? UniSuper Australia — a $125 billion Australian pension fund with over 600,000 users. In this post, Ashley reflects on the communications shared and what we can learn from them.
From Chaos to Calm: Streamlining Enterprise Ops for Proactive Reliability
Discover how Squadcast revolutionizes incident management for enterprises. Learn how to reduce alert fatigue, automate incident response, and gain valuable insights from past incidents. Our experts will share real-world use cases and demonstrate how Squadcast can streamline your operations, leading to improved reliability and faster resolution times. Key Takeaways.
WhatsApp Notifications
PagerTree now supports WhatsApp notifications! Notify on-call users in any country about critical alerts and incidents. PagerTree now supports WhatsApp notifications! Now, you can get notified about PagerTree alerts, incidents, broadcasts, and on-call reminders from WhatsApp.