Teams are locked into a cycle of suffering characterized by the feeling that they are sprinting just to stay still. This morale and productivity-destroying state is caused by an inability to find time to save time. Our new research, The State of Availability Report 2022, discovered that teams know what they want to do—harness cloud and DevOps practices and tools to advance digital transformation—but something’s getting in the way.

Incident management is your organization’s first line of defense. When incidents occur, internal teams must be ready to respond quickly. While incidents can happen anytime, it’s unrealistic to expect incident managers to be prepared to perform manual root cause analysis. Manually monitoring and analyzing applications on multiple servers is extremely difficult, which is why human reaction times have traditionally limited the speed of incident management.

We’re excited to announce a new set of updates and enhancements to the PagerDuty Operations Cloud in addition to the November Product Launch announcements made earlier this month. Recent development and app updates from the product team include Incident Response, PagerDuty® Process Automation, the PagerDuty Mobile App, Integrations, as well as Community & Advocacy Events updates.

Think about the last time your IT systems had an outage: How did your team react to it? Were they organized with a clear idea of how best to resolve the issue? Or was it chaotic, with people firing questions from all directions and customer service channels ablaze with requests for help? Digital technology disruptions are typical (and even expected) at the workplace, but it doesn’t have to be chaotic, with teams rushing around to extinguish the metaphoric fire.

Today’s customers see availability as a given. What do they really want? Bigger, better technology with new features and faster platforms. But, according to our recently released Moogsoft State of Availability Report, teams burn their time, money and energy on incident management. In fact, engineers overwhelmingly report that incident management takes up most of their time.

The FEMA Incident Command System responds to wide area disasters like an earthquake, fire, flood, hurricane, and tornado, while ITIL is used for digital services and applications. In large organizations, there is the facilities team and the data center team. FEMA is associated with the facilities team and ITIL with the smaller data center team. What characteristics are shared between the two and what are the main differences?

It’s that time of the year! PagerDuty is coming back to sin city for AWS re: Invent 2022! The global conference brings organizations of all sizes and is set to explore themes of modernization, automation, and resiliency in the cloud. With current economic conditions, enterprises are looking to scale operations and optimize costs while delivering always-on, digital experiences to their customers. Automaton plays a key role in helping support operational and cost efficiency.

Postmark is a simple email delivery system used to send transactional and marketing emails and it ensures getting them delivered to the inbox on time, every time. It also helps in reducing email delivery time considerably. If you use Postmark for your email delivery requirements, you can integrate it with Squadcast, an end-to-end incident response tool, to route detailed alerts from Postmark to the right users in Squadcast. The below steps will help you set up Postmark and Squadcast integration.