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The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.

What is a Customer Portal and Why It's Essential for Your Business

Aug 29, 2024 By StartingPoint In StartingPoint

Effectively, a customer portal is an online platform, usually a website or an application that allows your customers to access your services through the internet. With the help of a customer portal, they may be able to log into their account, see relevant information such policies and invoices, review past deliveries and orders, and adjust options to make your service suit their needs better.

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StartingPoint

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Zia prediction capabilities, a few enhancements to the Purchase module, and more - ServiceDesk Plus

Aug 23, 2024 By ManageEngine In ManageEngine

In this video, our product experts unveil some exciting features and enhancements that can make your ServiceDesk Plus experience even better. From tapping Zia's predictive intelligence to power up your service desk to learning how to monitor and manage software usage across your network, watch this video to learn what's in store for you.

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ManageEngine

Read more about Zia prediction capabilities, a few enhancements to the Purchase module, and more - ServiceDesk Plus

ITSM Implementation Steps

Aug 23, 2024 By OpsMatters In OpsMatters

Are you seeking to deploy IT Service Management (ITSM) within your company? Consult this instructional piece, which offers a detailed, sequential roadmap for the implementation process. It instructs on establishing goals, selecting appropriate instruments, devising an operational approach, and adequately preparing your personnel to ensure effective execution.

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OpsMatters

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How to integrate ServiceDesk Plus Cloud with Lansweeper

Aug 22, 2024 By ManageEngine In ManageEngine

ManageEngine ServiceDesk Plus Cloud can be integrated with Lansweeper using the Lansweeper extension from the ManageEngine Marketplace. Key Features: Suggest assets based on incident request details. Search & associate assets to incident request. View associated asset vulnerability and warranty details. Copy asset details to the clipboard. Integrations in ServiceDesk Plus.

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ManageEngine

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Five Important Strategies for Business Workflow Optimization

Aug 21, 2024 By StartingPoint In StartingPoint

In today's fast-paced business environment, companies are constantly looking for ways to streamline operations, increase efficiency, and maintain a competitive edge. Workflow optimization is at the heart of these efforts, especially for professional services companies where time is literally money. From managing client relationships to ensuring that projects are completed on time, optimizing business workflows is crucial for success.

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StartingPoint

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5 Software Applications Needed If Leaving Corporate to Start Your Own Company

Aug 21, 2024 By StartingPoint In StartingPoint

Leaving the stability of a corporate job to start your own company is a bold move. It’s a decision filled with potential, but it also comes with significant challenges. One of the most critical aspects of setting up your own business is ensuring that you have the right tools in place. The right software applications can help streamline your operations, optimize workflows, and manage customer relationships effectively.

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StartingPoint

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Service Request Management Best Practices

Aug 20, 2024 By Lucas Tseng In Ivanti

Service request management is a critical component of IT service management (ITSM) that enables the efficient handling of employee-initiated requests. Ivanti research shows that 56% of IT professionals have seen an increase in service requests, while one in three professionals knows someone who has resigned due to feeling burned out, according to Ivanti’s 2024 Everywhere Work Report.

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Ivanti

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Using Fractional Executive Software To Streamline Leadership

Aug 9, 2024 By StartingPoint In StartingPoint

Fractional executive software is reshaping how organizations engage and collaborate with high-level talent on a part-time or temporary basis. These platforms provide a streamlined approach to managing fractional executives, enabling companies to collaborate with top-tier expertise without the commitment of hiring full-time employees. Are you… If so, you’re in the right place.

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StartingPoint

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Who Helps the Helpdesk? Using NinjaOne to Maximize Efficiency

Aug 7, 2024 By NinjaOne In NinjaOne

Your IT help desk is the frontline defense against technical issues and user frustrations. But who helps the help desk stay efficient and effective? Join us for a webinar to discover how NinjaOne can be your ultimate ally in maximizing help desk efficiency. Field CTO Jeff Hunter will dive into practical tips and tricks that leverage the power of NinjaOne to streamline your IT operations. From automating repetitive tasks to enhancing incident response times, you’ll learn how NinjaOne can transform your help desk into a well-oiled machine.

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