What does ServiceNow do?
Today, ServiceNow offers IT Service Management, IT Operations Management, HR Service Delivery, Customer Service Management, low-code and hyperautomation, and a whole lot more!
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
Helpdesk
The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.
A workforce strategy for an era of uncertainty
In this episode of the ManageEngine Insights podcast, Insights Editor Brent Dorshkind and Michael Barata, a master trainer at CultureRx, discuss the Results-Only Work Environment (ROWE). As a workforce strategy, ROWE prioritizes autonomy, accountability, and clarity, making it particularly well-suited to the relentless democratization of IT and decentralization of work that’s taking place in organizations today. Likewise, ROWE offers a clear way forward in an era of economic, political, cultural, and general uncertainty.
ServiceNow employees use the Now Platform to create low-code, no-code solutions
The Now Platform makes it so easy to create low-code, no-code applications, that even our own employees can’t keep themselves away from it. In this video, hear directly from our Citizen Developers about how they’ve impacted their communities.
Why You Should Rely More on Your IT Self-Service Portal
No matter what roles we play, we’ve all been frustrated end users at some time or another. Sometimes it’s as simple as struggling to find the documentation we need, whereas other times, we’re sitting there doing nothing because we forgot our passwords and must wait for an administrator to reset them.
Elevating telecom service delivery: A chat with industry experts
The telecommunications industry led the charge on technology adoption decades ago. Now the industry is facing a severe technology debt. As customers demand faster and better products, companies must somehow update or adapt legacy infrastructure to deliver cutting-edge services. To keep up, executives are making bold choices: investing billions in infrastructure to keep up with demands for digital services and building workflows to eliminate silos between departments.
What is incident management? Maximize uptime and minimize disruptions with ServiceDesk Plus
Incident management is the process of restoring IT services to normalcy as quickly as possible. You can check out our comprehensive guide on incident management to learn more about how you can implement incident management best practices in your organization..
IT analytics in 90 seconds: Curb application downtime costs with ease
Per TechChannel's Cost of Enterprise Downtime report, unplanned downtime costs $300,000 per hour on average. Effectively predict equipment failure to curb downtime costs with Analytics Plus' AI-enriched capabilities.
What does ServiceNow do?
From humble beginnings to becoming an enterprise with more than 20,000 employees globally, ServiceNow has been through a lot of changes since its founding in 2004. Although it started as an IT service management company, it's grown to connect people, functions, and systems across organizations.
Automatically close 30% of your tickets with automation
Close 30% of your tickets each month with automation and scripting.
Boosting efficiency with global business services
Executives have a difficult task ahead of them: innovating against a backdrop of global uncertainty. To minimize the possibility of disruption, they’re seeking business strategies that enable them to cut costs while pursuing ambitious projects at scale. This might seem like more of a paradox than a balancing act. However, some executives are meeting their goals with global business services (GBS).