Operations | Monitoring | ITSM | DevOps | Cloud

COVID-19 has caused an explosion in employees having to work remotely to maintain social distancing and prevent the rapid spread of the coronavirus. While a large remote workforce can place enormous strain on enterprise applications and hybrid infrastructure, IT operations teams must ensure that their employees can get the job done without frequent interruptions. At the same time, customers can no longer dine out or go to shopping malls, shifting to online services and mobile apps to meet their needs.

The shift to remote work has taken place almost overnight for many companies, creating enormous challenges for both IT and employees. There are no months of planning, pilot rollouts, or performance stress tests. IT teams are being asked to implement massive changes on a daily basis, despite being vastly overworked and under-appreciated, all while maintaining focus and professionalism.

I often smirk when I hear or read about other companies pitching a digital experience management platform for IT support. To outsiders this claim may sound innocuous but after 30 years in IT I know most cannot even come close to understanding, let alone managing, the full Digital Employee Experience (DEX). Why? It’s best to define some terms before I draw any lines in the sand.

Nexthink is proud to announce our UI has a new and improved look. We feel confident that this change adds to the philosophy we preach here at Nexthink: to delight people at work. Aside from the visual improvement, this update also signals a new era for the Nexthink platform.

For all its benefits, Virtualization Desktop Infrastructure (VDI) continues to be a massive headache for many enterprise technology teams. From improper personas and sizing, long logon times, hangs, lost sessions, freezes and crashes—often one small mistake in a virtualized environment can set your entire enterprise ablaze.

Job titles are in constant flux these days, especially in the world of IT. While some can border on the bizarre and ambiguous (thinking of you, Mr. “Digital Sherpa” and “Software Ninja”) most titles reveal very specific clues about the nature of modern work and the changing demands of business. In the last few years, large enterprise companies have realized their digital employee experience is just as important as their digital customer experience.

For all its benefits, Virtualization Desktop Infrastructure (VDI) continues to be a massive headache for many enterprise technology teams. From improper personas and sizing, long logon times, hangs, lost sessions, freezes and crashes—often one small mistake in a virtualized environment can set your entire enterprise ablaze.