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Digital Experience Monitoring

The latest News and Information on Digital Experience Monitoring for End Users, Employees and Remote Working.

MS Teams: Migration overview and comparisons of performance and satisfaction | Product Demo

In this quick product demo, discover Nexthink's Teams migration overview dashboard and how to compare the technical performance of Teams with other tools (such as Skype for Business), as well as the comparison of employees' satisfaction from pre to post-migration.

24/7 Outside-in Web Application and User Experience Monitoring

SolarWinds® Pingdom® is used by Traxo to provide an outside-in, third party assessment of the availability and performance of the web services they provide to the travel industry. They also use Pingdom to monitor the customer's digital experience so they can make sure they continue to deliver a high level of performance.

Measuring Customer Experience Across Multiple Channels

In the second part of this 451 Research video series, Sheryl Kingstone, Research VP and General Manager of Customer Experience and Commerce at 451 Research, explains why it is essential to understand the customer experience across multiple digital channels and how collecting the right data can be used to help improve the overall experience.

How Machine Learning and Artificial Intelligence Impact Customer Experience

In the fourth and final part of this 451 Research video series, Sheryl Kingstone, Research VP and General Manager of Customer Experience and Commerce at 451 Research, shares her thoughts on how machine learning and artificial intelligence can play a major role in improving customer experience.