Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Digital Experience Monitoring for End Users, Employees and Remote Working.

Tip of the Day - SSL Certificates

Expired SSL certificates are one of the most overlooked causes of performance and reachability problems, as keeping track of all of them and their expiration dates is a long and challenging task. See how Catchpoint's Digitial Experience Montoring (DEM) platform can help you esnure that your SSL certificates remain valid by alerting you whenever their expiration date is approaching.

Tip of the Day - Synthetic Monitoring the Catchpoint way

Not all synthetic monitoring solutions are created equal. A truly proactive synthetic monitoring platform runs tests from the networks and locations where end users are located, and emulates the same path that the end users take to access websites and applications. Synthetic tests that are run from cloud providers miss many critical issues that affect the customer experience, and often lead to a painfully slow troubleshooting process because they don't capture all the components in the application delivery chain. Learn how Catchpoint's industry-leading synthetic monitoring infrastructure provides easy and effective monitoring from the outside-in for a truly comprehensive Digital Experience Monitoring (DEM) solution.

Tip of the Day - Beyond Alerts

Alerts are one of the main reasons why we monitor. Having a robust Alerting Tool can ensure proactive notification of issues and allows for quick access to the data required to troubleshoot the issue(s). This video provides insight into the Catchpoint Alert Monitoring solution, showing you what to do after the Alert along with some very helpful links to make sure you've configured your Alerts so they provide the information you need.

Though the crisis: AXA IM

Our customer base was impacted globally by COVID-19, and we were honored to be able to support them whenever and however we could. Now, in this new Through the Crisis series, they’ll be sharing some of their stories from the IT frontline. The first contribution comes from Christophe Verducci, Head of Proximity Services at leading financial services provider AXA IM.

Hospital's IT Almost Wastes $900k on Hardware

After working in enterprise IT for over 20 years, I’ve come to the realization that most departments suffer from the same underlying contradiction. By nature, we IT professionals are a logic-seeking, detail-oriented bunch. Much of our work can take months, if not years, of meticulous planning and research. We find comfort in gazing upon complex, multi-colored scrum boards and searching for answers to problems that any sane person would avoid.

Through the crisis: Nexthink customer stories (AXA IM)

For a lot of Nexthink’s technical professionals, 2020 has been one of the most challenging and rewarding periods of their professional lives. Our customer base was impacted globally by COVID-19, and we were honored to be able to support them whenever and however we could, working closely to leverage their existing investment, as well as developing and distributing tailored services for those that needed them.

Benchmarking End User Experience with Web Vitals

Most business verticals are now digitized. Consumers prefer online shopping, rather than going to a store. Within a few clicks, you can purchase any item of your choice and get it delivered to your doorstep. One of the key reasons for online businesses gaining popularity is their time-saving nature. So, the main goal of any website should be to deliver the best end-user experience.

Updating VPN certificate expiration across the remote workforce | Remote Experience Demo Series

While monitoring its remote worker compliance dashboard, this global pharmaceutical company noticed a large portion of its remote workforce had expired VPN certificates. Take a look at how they were able to detect, target and fix this issue with just a couple of clicks.