An IT incident is an unplanned disruption that negatively impacts an IT service. As the importance of IT to the business has increased, the impact of IT incidents has become greater. IT incidents can result in revenue loss, loss of employee productivity, SLA financial penalties, government fines, and more. An effective IT incident management strategy is now essential in every organization. For a business like Amazon whose entire business relies on IT, a single second of slowness can cost over $15,000.

In today's digital world, applications are the backbone of many businesses. From web-based software to on-premises applications, they allow organizations to streamline their operations, increase productivity, and improve customer experiences. However, with the growing complexity of applications and the increasing demand for seamless performance, it has become crucial to monitor their performance continuously.

Event logging for Microsoft Windows provides a standard, centralized way for applications and the operating system to record important software and hardware events. The event-logging service (eventlog) stores events from various sources in a single collection called an event log. The system administrator can use the event log to help determine what conditions caused the error and the context in which it occurred. TechTarget have an excellent overview of Windows event logs available.