For most businesses, managing major incidents can be intimidating. With a swarm of information coming from different directions, keeping things organized and maintaining clear, effective communication is tough. It only gets worse when there's no defined process to follow. This disorganization confuses everyone, delays responses, and increases the incident escalation rate. Enter the incident commander (IC).
It’s exhausting, right? Having to repeat instructions or answer the same questions whenever your incident response teams experience a problem. At first, it may have been exciting — it was fulfilling to answer these questions and help your teams solve minor security alerts. You were the hero! You went ahead and documented all this information. But as your company grew and your attention was needed in other areas, these questions and issues started to lengthen incident response time.
In the ever-evolving world of software engineering, the landscape is constantly shifting. New technologies emerge, best practices evolve, and how we build and run software continues to change. However, when it comes to incident alerting, it often feels like we're stuck in the past.
While SMS alerts are handy, they also tend to be tricky. Across 120+ countries, we continuously deal with compliances & regulations from Vendors, Government, and Phone carrier companies. Other alert channels similar to SMS are a lot less cumbersome with higher delivery rates. Let’s take a look at the available options to switch from SMS.
The extent to which most business software applications rely on application programming interfaces (APIs) and webhooks is hard to overstate. They’re in play when getting the latest stock updates or determining how much a competitor charges for similar products. How different are they from one another, and when should you choose one over the other?.
Every business faces incidents, no matter how tight-knit or high-tech. Downtime, glitches, system failures, and security breaches are all part of online operations. So all companies must prepare to face such issues, including communicating them to key stakeholders. Take widespread data breaches, for example. If a breach occurs, a business might need to communicate with hundreds or thousands of stakeholders, including DevOps teams, affected accounts, investors, corporate leaders, and media outlets.
