Operations | Monitoring | ITSM | DevOps | Cloud

Legacy monitoring tools fall short for SRE teams and DevOps pros tasked with maintaining uptime of key applications in modern, cloud-based IT systems. To have visibility and control over these environments, these teams must collect and analyze more granular, underlying system information — observability data. This article explains why the only way for SRE teams and DevOps pros to extract the necessary insights from this data is through the application of AI capabilities.

ICYMI: We recently announced that Cherwell selected Resolve as their top partner for discovery and dependency mapping. The Resolve platform seamlessly integrates with Cherwell products to provide customers deep visibility into complex infrastructure and business-critical applications, as well as to ensure their CMDBs are always up-to-date and accurate.

Another PagerDuty Summit is in the books, and we’re still coming down from the excitement and energy our customers and community showed us over the past week. We made several big announcements over the course of the conference, but none more significant than the AIOps advancements on our digital operations platform. We introduced a number of ways customers can apply machine learning algorithms and automation to a wide range of workflows across the platform.

As many recent studies show (like this one from Mckinsey) , self-service in B2B products is a growing trend. Today’s enterprise users expect the same seamless and simple experience they’ve learned to love as consumers. This works well for many simple tasks. But when it comes to more complex actions that require working with ‘under the hood’ technical features, things haven’t changed much since the early days of enterprise technology.

This is the second in a two-part blog series about AIOps where I sit down with Julian Dunn, Director of Product Marketing at PagerDuty, to level-set on the hot DevOps topic. The first post discussed whether AIOps was just marketing fluff and whether ITOps actually has an AIOps problem. Let’s continue…

We are super excited this week to celebrate not just one but two major accolades: winning a Gold Stevie Award and achieving the highest ranking in every category of EMA’s new AIOps Radar Report. Resolve won the Gold Stevie in the Digital Process Automation Business Technology Solution category, which recognizes the best solutions for automating complex workflows and digital business processes.