Operations | Monitoring | ITSM | DevOps | Cloud

Severe weather in South Carolina comes with the territory, and for a local communications service provider like HTC, that translates to service outages for the internet, streaming video, phone, and wireless networks it provides to predominantly rural communities. When these events strike, the Emergency Operations Center (EOC) at HTC faces enormous pressure not only to maintain services, but to prioritize customer support efforts and restore services as quickly as possible.

Gartner Market Guide for AIOps Platforms, Pankaj Prasad, Padraig Byrne, Josh Chessman, April 6, 2021 Gartner Market Guides are used extensively by end-users building out their vendor shortlists for I&O leaders focused on Infrastructure, Operations and Cloud Management initiatives.

At PagerDuty, we have been heavily focused on developing our Artificial Intelligence for IT Operations (AIOps) solution. This has involved a lot of investment in our platform and a continued commitment to ensuring it delivers value to our customers as quickly as possible. With that, we’re delighted that Gartner named PagerDuty as a Representative Domain-Agnostic AIOps Vendor in its 2021 Market Guide for AIOps Platforms.

With so many IT vendors claiming they provide AIOps platforms, how do you understand the differences between them, and decide what flavor of AIOPs to choose for your organization? Join us in a CTO Perspective discussion with Elik Eizenberg, CTO and co-founder at BigPanda, to find the answer. Read the skinny for a brief summary, then either lean back and watch the interview, or if you prefer to continue reading, take a few minutes to read the transcript. Enjoy!