Operations | Monitoring | ITSM | DevOps | Cloud

How I Use GenAI as a Thought Partner, Not a Shortcut

You don’t need to be a power user to get powerful results. I’m not training models or prompting GPTs into poetry—I’m just using them to do what great managers already try to do: communicate clearly, prioritize outcomes, and lead with intention. Over the last few quarters, I’ve built a handful of custom GPTs to support my weekly, monthly, and quarterly workflows.

Why You Shouldn't Use AI for Everything in Your Business

AI tools are everywhere in 2025. They write blog posts, summarize meetings, edit videos, and generate logos in seconds. For side hustlers and solopreneurs, this level of automation feels like a dream: Instant help without the price tag of hiring a team. And when you're just getting started, it can be a huge advantage. You can use AI to start your business, validate ideas, automate content, and scale faster than ever before.

The Evolution of Generative AI in Finance

As technology continues to evolve, the future of generative AI in finance looks promising, with several trends poised to shape the industry. One such trend is the increasing use of AI in regulatory compliance and fraud detection. AI models can analyze transaction patterns and identify anomalies indicative of fraudulent activities, enabling financial institutions to enhance their security measures and protect against financial crimes.

Smart Money Moves: Using AI to Start a Side Hustle in 2025

In today's fast-paced digital world, creating a secondary income stream is no longer a luxury-it's a necessity. With inflation, economic uncertainties, and evolving job markets, having a backup plan is one of the smartest financial decisions you can make. As we head deeper into the age of automation and artificial intelligence (AI), one of the most promising ways to make extra income with AI tools in 2025 is by leveraging smart, accessible platforms designed for small businesses and individuals alike.

How AI Agents Reason, Act, and Automate at Scale

In our previous post, we explored the urgent need for intelligent automation in network automation, specifically how the Model Context Protocol (MCP) enables AI agents to dynamically discover and interact with the necessary tools. But access to tools is only part of the equation. To truly operate autonomously in complex environments, agents need not only connectivity but also intelligence.

Grafana Campfire - Using the Grafana MCP Server (Grafana Community Call - July 2025)

In this month of the Campfire Community call, we will exploring the Grafana MCP (Model Context Protocol) server - an open-source tool that enables AI assistants to directly interact with your Grafana instance. We will learn some basics such as: Join me (Usman), Matt Ryer, and David Kaltschmidt for this exciting session. Expert guests: Ioanna Armouti, and Luccas Quadros *HELPFUL LINKS* Feel free to use the YouTube live chat feature to start submitting questions, and we will add them to the agenda.

Omnichannel in Retail: Why Leaders Are Deploying AI Across Customer Touchpoints

Over the past decade, customer expectations in retail have completely changed. What began as a basic need for convenience has now become a demand for seamless, personalized, and real-time experiences across every touchpoint. And if you are a retail leader, you would have probably witnessed this shift through distinct phases. While Omnichannel 1.0 was focused on showing up across platforms, Omnichannel 2.0 prioritized consistency and integration.

WebMMU: Multimodal and Multilingual Evaluation of Agent Reasoning on Web

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. Modern web agents can read, but few can see holistically. Despite rapid progress in multimodal LLMs, today's models falter when asked to visually ground UI elements, reason over DOM structures, or edit complex layouts across diverse languages and domains. WebMMU is our attempt to course-correct.

Understanding GPUs for AI success: Insights from our panel discussion

This blog is based on the webinar, “Panel Discussion: Understanding the importance of GPUs for AI success”, you can watch the full recording by clicking here! Last week, we hosted a panel discussion surrounding the importance of GPUs for AI success that featured Kunal Kushwaha (Field CTO), Ben Norris (AI Engineer), and Kendall Miller (Strategic Business Development).