Operations | Monitoring | ITSM | DevOps | Cloud

Unifying Autoregressive and Diffusion-Based Language Models

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. In this presentation, Pierre-André Noël will show that, if you squint hard enough, autoregressive language models are a special case of diffusion models. We make this idea more concrete by introducing hyperschedules, allowing different token positions to get different noise levels.

The Innovation vs. Control Syndrome: Unlocking Enterprise AI's Full Potential

From optimizing supply chains to personalizing customer experiences, artificial intelligence and machine learning models are no longer statistics-based revenue initiatives; they’re foundational to modern business strategy. Organizations are pouring resources into developing and deploying AI, driven by the promise of unprecedented efficiency, insight, and competitive advantage. Yet, beneath this surging wave of innovation lies a growing tension: the Innovation vs. Control Syndrome.

Vibe coding with the incident.io API

Many, many years ago, I was a computer science major at the University of Illinois, hoping someday I’d be able to write code for a living. I started my career in QA hoping to learn the ins and outs of software development. But it turns out I wasn’t very good at coding. I was just good enough to get a role as a sales engineer, where all I had to do was write code that could hold together for 30 minutes in a demo.

Coralogix becomes first observability vendor to earn ISO/IEC 42001:2023 certification for responsible AI

We’re proud to announce that Coralogix is now officially ISO/IEC 42001:2023 certified, becoming the first observability vendor to achieve this globally recognized standard for responsible AI management. ISO/IEC 42001:2023 is the world’s first international standard for Artificial Intelligence Management Systems (AIMS). It provides a comprehensive framework for how organizations should govern AI, focusing on transparency, ethical use, accountability, and regulatory compliance.

AI in IT: Great! Now What the Hell Do You Do with It?

The demand for organizations to minimize downtime, swiftly address issues, and proactively manage the infrastructure has never been greater. But how can teams be expected to meet that challenge with legacy tools and approaches? Enter Zero Ticket IT, a transformative approach where AI-driven automation eliminates traditional ticket bottlenecks, empowering IT teams to focus on innovation and strategy. But how do you know if your team is truly ready for this transformative leap?

Leaning into AI, ML, and observability to manage your ever-growing infrastructure

The complexity and scale of modern infrastructure requires an equally intelligent set of observability tools to effectively monitor it. Remember when scaling meant ordering new servers and racking them in a data center? Remember when cloud providers first offered access to seemingly infinite virtual machines at the click of a button? Remember when Kubernetes made it trivial for infrastructure to automatically scale itself based on demand?

We built an MCP server so Claude can access your incidents

"Show me all critical incidents from the last week." "Create an incident for the payment API being down." "What was the root cause of that database incident last Tuesday?" If you've ever wished you could just ask Claude (or any MCP client) to handle incident management tasks instead of context-switching between chat and your incident management dashboard, you're going to like what we built.

The Role of AI in Next-Gen Fleet Telematics Systems

Artificial intelligence (AI) is really making fleet telematics way smarter. Right now, telematics uses things like GPS and other sensors to keep tabs on vehicles. But AI takes all that information and actually thinks like a human brain, just way faster. It's awesome at finding patterns, guessing when problems might pop up, and even suggesting how to fix them. For businesses with vehicles, this means they can make better choices without just guessing. AI is completely changing how managers handle their trucks or vans, which saves both time and money.

Vibe Coded Software Cybersecurity Risks and How To Respond

Generative AI has enabled anyone in any company to become a software creator, thereby creating a new generation of vibe-coded cybersecurity risks. The rise of "vibe coding" (building applications on the fly by describing what's needed in natural language) has introduced an entirely new class of security blind spots when these tools plug into your systems or are installed in your environment. Here's what vibe coding cybersecurity risks look like in your environment and what you need to do to stop them.