Operations | Monitoring | ITSM | DevOps | Cloud

As we all know, the pandemic changed everything, from the way we shopped to the way we received healthcare. It introduced a whole new way to interact with healthcare professionals for yearly check-ups, consultations, and more. The pandemic also put the network in the spotlight as a critical method to deliver reliable applications experiences. All, if not most medical professionals used the telehealth application as one of the only ways to provide quality patient care.

For our latest specialist interview in our series speaking to technology leaders from around the world, we’ve welcomed James Kaplan CEO and Co-Founder of MeetKai. He founded the startup with his Co-Founder and Chairwoman, Weili Dai, after becoming frustrated with the limitations of current automated assistants. Kaplan has had a true passion for AI and coding since he was six. He wrote his first bot at only nine years old and wrote the first original Pokemon Go bot.

With a multitude of digital options available in almost every industry, it’s become increasingly critical that applications and services provide a positive user experience. Doing so requires a high level of availability, made possible (in part) by efficiently identifying and resolving issues with the system, when they occur. To achieve this, monitoring all critical components of an application and its infrastructure is a necessity.

The artificial neuron was first hypothesized in the 1930s, but only in the last decade have we seen the widespread application of artificial neural networks and machine learning to everyday technologies. Broadly speaking, machine learning describes a technical discipline defined by computer algorithms that improve automatically through experience and the use of data. These days, the combination of machine learning and "big data" power an increasing number of digital tools that we interact with daily.

The pandemic has made clear that businesses can’t work in silos anymore. That reality extends to customer experience (CX) and employee experience (EX). The path to success is integration between the two to create a total digital experience, because happy employees produce happy customers. “The employee and customer experience are like a mobius strip or infinite loop.