Operations | Monitoring | ITSM | DevOps | Cloud

Interview

Achieving Operational Excellence with N-able

After 20+ years as an N-able partner, Dave Brewer and BC Networks believe the operational excellence they've achieved sets them apart from other MSPs. Brewer sat down with N-able at Empower 2022 to talk about his journey with N-able, how his company uses N-central, SentinelOne EDR, and DNS Filter. Brewer also discussed what he thinks are the most important things for MSPs to look for in 2023 and why cybersecurity is such a high priority.

AppExchange Mavericks: PagerDuty Empowers Customer Service Agents to Resolve Cases Quicker

Jonathan Rende, SVP of Products at PagerDuty and AppExchange Mavericks, Salesforce MVP Barb Dietz discuss how PagerDuty is working to empower customer service agents to resolve customer-impacting issues faster. BONUS: In this video, you will get a front-row seat to PagerDuty’s product demo. See what's in the video.

Happiest Minds delivers exceptional customer services with the help of ManageEngine MSP

Sujith, the technical manager of ITOM/ITSM at Happiest Minds shares his thoughts on the MSP market and how ManageEngine MSP solutions allows him to easily manage his multi-client IT, with most-simplified client onboarding, distinct data segregation and comprehensive data security. He explains the criticality ManageEngine MSP suite during the pandemic and how these tools facilitated in providing exceptional and hassle-free remote onboarding experience for their clients.

Future NetWings relies on ManageEngine MSP platform to simplify their multi-client IT management.

Debasis Meta, the director of Future NetWings SecureNet shares his thoughts on the MSP market and how ManageEngine MSP ecosystem allows him to easily manage his multi-client IT, with distinct data segregation and comprehensive data security. He explains the criticality of customer experience from the point of an MSP and how ManageEngine helps him achieve excellence in delivering exceptional customer service.