AppExchange Mavericks: PagerDuty Empowers Customer Service Agents to Resolve Cases Quicker
Jonathan Rende, SVP of Products at PagerDuty and AppExchange Mavericks, Salesforce MVP Barb Dietz discuss how PagerDuty is working to empower customer service agents to resolve customer-impacting issues faster. BONUS: In this video, you will get a front-row seat to PagerDuty’s product demo.
#csops #customerservice #incidentmanagement #customerserviceoperations #customersupport #happycustomer #salesforce #pagerduty #servicecloud #rightpeoplerighttime
See what's in the video:
0:19 What is PagerDuty?
1:03 What are some Customer Service Trends?
2:21 PagerDuty and Salesforce
3:35 PagerDuty Customer Examples
5:05 How do customers benefit from using PagerDuty?
6:20 PagerDuty Product Demo
Learn more about PagerDuty on AppExchange: https://appexchange.salesforce.com/listingDetail
Learn about Customer Service Operations: https://www.pagerduty.com/platform/business-ops/
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