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ServiceNow

4 ways to master employee growth and development with AI

Amid the whirlwind of today's job market and ever-evolving economy, one critical key to an organization's success emerges: empowering employees with growth opportunities that both entice top talent and secure the future of your business. As millennials and Gen Z progressively make up more of the workforce, investing in their career growth has become crucial to the future health of any organization.

How a connected ecosystem can drive growth and lower costs

It’s an exciting time to be a service provider. The shift in enterprise digital buying preferences to everything as a service has opened vast opportunities to strengthen customer relationships and create new revenue streams in such things as robotics, autonomous fleets, analytics, drone-based inspection, and remote telemetry. A connected ecosystem can help you seize these opportunities, accelerate innovation, and grow revenue while reducing the cost to serve.

Source-to-Pay Operations: The key to cutting costs and boosting satisfaction

Since we launched Finance and Supply Chain Workflows in May, I've had a lot of conversations with ServiceNow customers. They want to know how we're applying the Now Platform to address the challenges their business stakeholders have been facing across the source-to-pay process.

Survey: Risk-readiness leads to organizational resilience

Organizations worldwide face growing risks from rapidly changing technology, sustainability pressures, macroeconomic turmoil, and geopolitical disruptions. Risk-ready, resilient organizations can detect and respond to all these pressures more quickly, according to a global survey of 1,000 C-suite executives conducted by ServiceNow and ThoughtLab.

Why a hyperautomation strategy requires upskilling workers

In a fast-evolving world, adopting a hyperautomation strategy is the best way to future-proof your workplace. But how does hyperautomation affect your workforce, and what will it mean for the future of your business? Hyperautomation is the combination of intelligent technologies to expand automation. It incorporates AI, machine learning, robotic process automation (RPA), integration, document processing, and more.

ServiceNow is the Microsoft Teams Apps & Solutions Partner of the Year

I’m proud to announce that ServiceNow is the recipient of the 2023 Microsoft Partner of the Year Award for Modern Work - Apps & Solutions for Microsoft Teams. We're also the 2023 Microsoft Asia Pacific Region Independent Solutions Vendor Partner of the Year. At ServiceNow, our customers are at the core of everything we do. We believe these awards validate that we’re helping customers provide better experiences while simultaneously operating more efficiently.

ServiceNow is No. 1 for AIOps, IT operations, and IT service management categories by market share

I’m excited to announce that ServiceNow is ranked No. 1 in the Gartner® Market Share report for AIOps for the second year in a row. We’re also ranked No. 1 by market share in the IT operations and IT service management categories.1 We believe this confirms that ServiceNow is delivering on its promise to keep digital services running around the clock while providing exceptional customer and employee experiences.

ServiceNow is a Visionary in the Gartner Magic Quadrant for Application Performance Monitoring and Observability

I’m thrilled to announce that ServiceNow has been recognized as a Visionary in the 2023 Gartner® Magic Quadrant™ for Application Performance Monitoring (APM) and Observability. We believe this validates our strong vision and unique ability to help customers bring unified telemetry into their existing ServiceNow® Event Management and Service Operations solutions, reduce mean time to resolution (MTTR), and accelerate innovation.

4 ways CIOs can overcome critical operational challenges

Chief information officers (CIOs) are well aware of mounting pressure to do more with less. They operate against a competitive backdrop rocked by tough economic headwinds, rising technology costs, and a competitive talent market. Fortunately, IT leaders are an enterprising group. They constantly look for innovative ways to overcome operational challenges, drive their business forward, and create value for customers and employees alike.