ServiceNow’s first single, global, in-person user conference since 2019, Knowledge 2023, drew more than 15,000 people. The enthusiasm among attendees was contagious. The opening keynote of this year’s conference in Las Vegas was standing room only.
Few areas of business have faced more pressure over the last three years than finance and supply chain teams. Yet most are stuck managing this upheaval with manual activities and processes that haven’t changed much since the last enterprise resource planning (ERP) implementation. The systems and tools these departments traditionally rely on lack the agility needed to excel in today’s business reality. That’s why we’re introducing ServiceNow Finance and Supply Chain Workflows.
Every day seems to bring another headline about how AI is changing the world. In the workplace, AI-enabled technologies will create a profound shift in the jobs we do and how we do them. To gain insight into this shift, ServiceNow commissioned research on how AI will affect the skills of the future. We asked our research partner Pearson to take a deep dive into six markets—U.S., UK, Germany, Australia, Japan, and India—to identify key job skills people will need five years from now.
In today’s economic headwinds, organizations are looking for ways to make workers more productive and drive operational efficiency. Generative AI—where machines “understand” human language and respond to and act on it—can make that happen. That's why I’m excited to announce ServiceNow® Generative AI Controller and Now Assist for Search.
ServiceNow has embraced a three-zero strategy for its digital technology operations: zero unplanned outages, zero physical footprints, and zero user-reported incidents. We adopted a cloud-first policy as part of our zero-physical-footprint strategy. This approach delivers the operational agility we need as a growing company—we can add capacity on demand. With a data-center approach, that would take weeks or months.
Now that digital innovation and efficiency are business requisites, the demand for great apps continues to grow. The work of software developers has become vital to all aspects of business, yet the shortage of developers is snowballing. Global market intelligence firm IDC forecasts a shortfall of 4 million developers by 2025. Many companies are embracing citizen development to bridge the gap.
Customers expect the same great experience no matter where or how they interact with an organization. Providing that seamless experience can be challenging for organizations spread across multiple entities, locations, and ownership models. ServiceNow service organization management capabilities can help unify the customer service value chain on a single platform. Many players are involved in getting an organization’s products and services to customers.
Recent advances in AI-powered chatbot technology will change the way humans interact with applications and machines. AI will likely boost current IT Service Management (ITSM) chatbot capabilities and directly affect how knowledge management will be provided in the future. Let’s look at how AI in knowledge management is affecting content creation, management, and access.
At Lightstep, we’ve seen many organizations grapple with “cloud-native sticker shock” as they come to understand that these complex systems require sifting through massive amounts of data across architectures and proprietary solutions. In today’s macroeconomic environment, organizations are looking to reduce costs while driving innovation, especially when it comes to cloud-native applications.
Many businesses waste time, money, and energy trying to manage their hardware, software, and cloud assets. Without an easy way to track these assets, your organization may be paying for outdated software or unused licenses or cloud subscriptions—or struggling to keep up with each asset through its lifecycle. It’s time to rethink your IT asset management strategy. Consolidating management onto a single platform makes it possible to boost productivity.
