In the race to attract and retain customers, businesses must deliver great customer experiences, release reliable products fast, and scrutinize costs to achieve consistent growth. That can either be a well-oiled machine or a tangle of disjointed communications and workflows that frustrate customers, employees, and management alike. By developing a culture of observability, you can have a framework that harmonizes the experience for everyone.
As companies navigate geopolitical challenges, macroeconomic headwinds, and the post-pandemic comedown, business leaders face intense pressure to drive software transformation, reduce costs, and compete faster in the cloud-transition era of “lift and shift.” Amid layoffs and a slowed pace of hiring, the demand for better tools, real-time insights, seamless experiences, and contextual analysis has skyrocketed.
I’m thrilled to announce that ServiceNow is the Leader in low-code and enterprise no-code development platforms, according to the G2 peer-to-peer review site. Through individual reviews, the global community of software users has ranked ServiceNow App Engine as: This distinction validates the momentum of App Engine, which was named a G2 Leader in 2022 and a Gartner Magic Quadrant Leader in Low-Code Application Platforms.
In today’s world, the fitness of compliance and risk professionals is being tested like never before. Like the surfers who founded ServiceNow, we must find ways to get ahead of each new wave of federal and global regulations and ride as gracefully as we can—or wipe out. The key is to be proactive rather than reactive. No matter the regulation or resources at one’s disposal, the basic principles of establishing a strong compliance practice cannot be ignored.
A hodgepodge of point and legacy tools can hamper IT service and operations teams. Disconnected, outdated systems that depend on manual processes cause IT to falter on incident response times—or not even know when issues exist. Relying on a patchwork of antiquated tools and systems is like expecting your services and operations teams to run the daily IT sprint as a three-legged race—tied together by the need to collaborate but lacking the agility to do so successfully.
In a rapidly changing economic environment, business growth comes with challenges. As organizations grow, some processes become complex and unwieldy, which makes it hard to be agile. Siloed processes create inefficiency and risk. Optimizing processes through purposeful automation can improve employee productivity, boost efficiency, and accelerate time to value—as well as enable a company to change direction rapidly.
In the face of macroeconomic challenges, the tech strategy has in many cases become synonymous with the business strategy. Organizations need to do more with less, transform their business models to grow revenue, and gain a competitive advantage to weather this storm. Ultimately, those that can find ways to accelerate the business impact of their technology investments will be best positioned for long-term resilience.
We’re at a unique moment in business history. Organizations face mounting pressure to streamline their processes and improve productivity and performance, often with tighter budgets and fewer resources. Business leaders must drive uninterrupted innovation and enable their teams to do great work—despite economic uncertainty. My team and I are passionate about developing innovative solutions to customers’ pressing needs.
Legacy enterprise resource planning (ERP) systems are good at executing transactions and producing document-based outputs, such as purchase orders. But they fall short when it comes to connecting the work of users across departments and functions. Prebuilt ERP workflows can help. Having spent more than 25 years in the ERP space, I’ve seen only a handful of customers with a single ERP instance.
