I’m excited to announce that ServiceNow is ranked No. 1 in the Gartner® Market Share report for AIOps for the second year in a row. We’re also ranked No. 1 by market share in the IT operations and IT service management categories.1 We believe this confirms that ServiceNow is delivering on its promise to keep digital services running around the clock while providing exceptional customer and employee experiences.

I’m thrilled to announce that ServiceNow has been recognized as a Visionary in the 2023 Gartner® Magic Quadrant™ for Application Performance Monitoring (APM) and Observability. We believe this validates our strong vision and unique ability to help customers bring unified telemetry into their existing ServiceNow® Event Management and Service Operations solutions, reduce mean time to resolution (MTTR), and accelerate innovation.

Chief information officers (CIOs) are well aware of mounting pressure to do more with less. They operate against a competitive backdrop rocked by tough economic headwinds, rising technology costs, and a competitive talent market. Fortunately, IT leaders are an enterprising group. They constantly look for innovative ways to overcome operational challenges, drive their business forward, and create value for customers and employees alike.

Since ServiceNow launched the Service Graph Connector for OpenTelemetry in the Innovation Lab in April 2023, we’ve seen customers use it in pre-production environments. Today, I’m excited to announce that the Service Graph Connector for OpenTelemetry is generally available for production. Service Graph Connectors allow customers to load large volumes of data quickly and easily into their configuration management database (CMDB).

I’m excited to announce that ServiceNow has been named a Leader in The Forrester Wave™: Low-Code Development Platforms for Professional Developers, Q2 2023. We believe this validates our leadership in low-code innovation. According to the report, “ServiceNow continues to build on its IT credibility with focused, useful low-code innovations to address the technical and governance challenges of scaled, decentralized development and widespread automation.

I’m excited to announce The Forrester Wave™: Process-Centric AI For IT Operations (AIOps), Q2 2023 named ServiceNow as a Leader among the top vendors in the crowded AIOps market.1 Our journey to this position underscores our leadership in predictive AIOps. We’ve continuously harnessed the immense potential of AI to enhance operational efficiencies, drive productivity, and revolutionize user experiences.

Pressure is mounting for organizations to deliver exceptional customer and employee experiences, rapid event resolution, and better business outcomes. Observability will be a key strategy play to achieve end-to-end visibility of complex tech estates, says Pablo Stern, senior vice president of technology workflows at ServiceNow. In an interview at Knowledge 2023, Stern talked about how an observability platform can encompass both DevOps workflows and business processes across the enterprise.

I’m thrilled to announce that the G2 global community of software users has ranked the ServiceNow IT Service Management (ITSM) tool the Leader in six areas: We believe this distinction validates ServiceNow’s leadership in IT Service Management, which was also named a nine-time Leader in the Gartner® Magic Quadrant™ for IT Service Management Platforms. Out of more than 360 individual G2 reviews, IT Service Management earned 4.4 out of 5 stars.

In today’s fast-paced business environment, determining how short-term projects fit into long-term organizational goals may seem daunting. A strategic portfolio management framework is critical for companies looking to align their projects, investments, and resources with their overall business strategy. ServiceNow Strategic Portfolio Management (SPM) can help organizations consolidate their most pressing business priorities on a single platform.