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Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. Modern web agents can read, but few can see holistically. Despite rapid progress in multimodal LLMs, today's models falter when asked to visually ground UI elements, reason over DOM structures, or edit complex layouts across diverse languages and domains. WebMMU is our attempt to course-correct.

Working smarter shouldn't be so hard. That's why we built everything you need into one platform.

What if a broken arm didn't break your workflow? Follow Alice as she faces tough circumstances, but still gets the job done. Nursing a broken arm in a sling, she uses built-in accessibility features like Voice Input for Now Assist to set up the ServiceNow AI Platform for a new client—hands-free. This is how we turn accessibility into opportunity—building forward-lthinking features that solve real problems and work better for everyone.

See what ServiceNow leaders have to say about the importance of AI+data +workflows in this video, from orchestrating tasks at scale to unlocking the next best action for every customer. This isn’t just a formula—it’s our future.

The ServiceNow Platform Yokohama release brings together ground-breaking AI agent innovations, connected data, and automated workflows all on a single platform.

An introduction by company CEO Bill McDermott to ServiceNow's research on Generative AI adoption in enterprises, highlighting the benefits for early adopters and its potential for business transformation.

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.