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Mattermost 5.1: New GIF selector, auto-linking plugin, subpath support and more

Mattermost 5.1 has new features that will help your team accomplish even more: GIF selector – express yourself more clearly by adding the perfect GIFs for the occasion without leaving the Mattermost interface, Auto-linking plugin – link messages to other content automatically to increase productivity and empower workers to easily find information they need.

How to Create an Effective Incident Response Playbook

Oftentimes, enterprises struggle to notify customers, employees, partners and other key stakeholders about incidents. Yet failure to maintain constant communication with key stakeholders may slow down incident response. Worst of all, a lack of communication may put customer relationships in danger and lead to revenue losses, brand reputation damage and other long-lasting business issues.

5 questions on the latest ITSM trends

Last month, Atlassian attended SITS 2018, The Service Desk and IT Show. We staffed a busy booth, demoing our software and learning about challenges facing the support managers, analysts, IT directors, and CTOs in attendance. Our own Principal Solutions Engineer, Paul Buffington, also spoke to an overflowing crowd about best practices for incident management. We sat down with Paul to get his thoughts on some of the most noteworthy ITSM trends.

Watchdog: Auto-detect performance anomalies without setting alerts

With anomaly detection, outlier detection, forecasting, and composite alerting, Datadog enables you to reliably alert the right people at the right time. But what happens when latency starts to increase, or error rates spike, in areas of your application where you haven’t set alerts? That’s what Watchdog is for.

Guest Blog Post: Ballerina Makeover with Grafana

In this guest blog post from the folks at Ballerina, Anjana shows you how you can easily visualize metrics from a Ballerina service with Grafana, walking you step by step through the installation and configuration of the components. They’ve also extended an offer for a free ticket to their upcoming Ballerinacon to the Grafana community.