How to Implement Self-Service Infrastructure Without Losing Control | Harness Blog
Self-service infrastructure replaces ticket queues with controlled, automated workflows so developers can get what they need safely and on demand. Policy-as-code, standardized templates, and an Internal Developer Portal (IDP) provide guardrails that maintain security, compliance, and cost control. You can demonstrate ROI in 90 days by starting with a single golden path and measuring adoption, speed, and policy outcomes. If platform teams are buried in tickets, they are not operating a control plane.