Operations | Monitoring | ITSM | DevOps | Cloud

There are a number of agile project management tools on the market but one of the oldest and focused agile project management solutions is FogBugz. Launched in 2001, by legendary software developer Joel Spolsky (Founder of Stack Overflow and Trello) FogBugz was specifically designed for small to medium sized businesses with an audience of developers in mind. The features listed below highlight the functionality FogBugz has to offer…

I recently shared a train journey with a gentleman who demonstrated the importance of an automated monitoring tool, by missing breakfast. No, really...

A question we often get asked is: What exactly is a REST API, and how does it work? While APIs have long had their place in basic developer lexicon, their growing importance to all IT professionals is becoming hard to ignore. The growth in the number of APIs increased by its fastest ever rate in 2019 and, as a consequence of this API explosion, there are now over 22,000 publicly available APIs (according to leading online journal ProgrammableWeb).

When things go wrong, your users need to know – but it’s not always easy to determine what to say or how to say it. If you’re responsible for getting the word out to hundreds or thousands of users, it can feel like a heavy weight on your shoulders. The task at hand is urgent, yet must be handled delicately. As someone who’s handled incident communication on Statuspage’s status page – the mother of all status pages – I know how difficult these moments are.