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pagerly

Incident Response Lessons From a 3 GW Grid Drop

Aug 1, 2026 By Falit Jain In Pagerly
When a transmission line faulted in Ashburn, Virginia on July 22, 2026, more than 3 GW of data center load vanished from the PJM grid in seconds. That is roughly three percent of total grid demand at the moment it happened, and the grid took about ten minutes to stabilize instead of the milliseconds a routine disturbance normally requires. For anyone who owns a pager, this is more than an energy story.
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iOPEX

Why the $24 Billion CCaaS Industry Is Rebuilding Itself From the Ground Up

Jul 31, 2026 By iOPEX Technologies , In iOPEX
At its annual customer conference in June 2026, the vendor holding the largest revenue share in the global CCaaS market announced a full repositioning of its platform around agentic AI. Its stated reason: “the era of bolted-on AI is over” (CX Today, June 2026).
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pagerly

Cloud Outage Incident Response: Lessons From 2026

Jul 31, 2026 By Falit Jain In Pagerly
Cloud outage incident response stopped being a hypothetical exercise this summer. In a single stretch of July 2026, three of the biggest cloud providers stumbled in quick succession, and the ripple effects reached apps that millions of people use every day. If your team runs anything on a hyperscaler, the events of the last few weeks are a direct message: the question is no longer whether your provider will have a bad day, but whether your on-call rotation is ready when it does.
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gitkraken

Kepler Is in Public Preview: One Task, Every Repo, Every Agent

Jul 31, 2026 By Jade Nangah In GitKraken
A faster car doesn’t get you home faster if the freeway is still jammed. That is the problem most teams run into once they add a second, third, or fourth AI coding agent to the mix. More agents generate more code. They do not automatically generate more finished work, because someone still has to track which agent is waiting on input, which one just opened a pull request, and which one has been quietly stuck for twenty minutes. Kepler is GitKraken’s answer to that traffic jam.
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obkio

8 VoIP Quality Metrics: What They Are and How to Measure Them

Jul 31, 2026 By Alyssa Lamberti In Obkio
A dropped call costs more than the interruption itself. It means a missed deal, a frustrated customer, or a support ticket that shouldn't exist. When VoIP quality slips, the usual first sign is vague: calls "sound bad" or "keep cutting out," with no clear starting point for troubleshooting. That vagueness is avoidable. VoIP call quality isn't subjective at the network level.
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AI OCR: Read every code, every time | Zebra

Jul 31, 2026 By Zebra Technologies In Zebra Technologies
High-volume manufacturers—spanning food, beverage, cosmetics, and consumer goods—operate under rigorous regulatory and quality requirements, yet many still rely on manual inspections or outdated technologies to validate packaging date and lot codes. They need a faster, more dependable system to ensure every product leaving the facility is correctly marked. Zebra’s AI OCR vision system combines the power of Aurora Focus software with our NS42 and FS42 smart cameras to deliver a fast, accurate solution.
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Agent Observability Deep Dive Demo | Grafana Cloud

Jul 31, 2026 By Grafana In Grafana
Grafana AI Observability is our new database and platform for observing AI Agents. Over the past year at Grafana Labs, we built Agents and we needed a way to understand how they are performing, what are the costs associated with them, what's the error rate or time to the first token as well as how they are behaving. Grafana Staff Engineer, Ivana Hučková provides a deep dive demo on how Grafana AI Observability connects our experience building Agents with our experience building observability systems.
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