Operations | Monitoring | ITSM | DevOps | Cloud

In this episode Tim and Tom sit down with Sean Thomas, Managing Director of EUEM Business at Edge Consulting, to explore how happiness, health, and IT success are all connected. They dive into the parallels between personal health and IT health, the evolution of proactive and preventative IT, and how organizations can better operationalize digital employee experience (DEX). From vendor partnerships and process investments to the role of AI in shaping the next generation of IT management, Sean offers valuable insights for leaders navigating today’s complex digital workplace.

Read the report: ivanti.com/experience Digital Employee Experience (DEX) has emerged as a critical business factor in driving productivity, employee satisfaction, and overall business success. In this video, Ivanti CPO, Karl Triebes discusses research from Ivanti’s 2025 DEX Report (ivanti.com/experience) on the transformation of DEX strategy, its significance in the modern workplace, and the strategies organizations can implement to create a seamless and effective DEX.

Take a load off your IT team! The new AI Assistant instantly understands user problems and pulls tailored solutions from past tickets and your knowledge base, so customers can resolve standard issues independently. In this video, we used gpt-4.1-mini for completion and text-embedding-3-large for generating embeddings. Perfect for IT teams and help desks looking to reduce repeat requests and give customers faster, more independent support.