Operations | Monitoring | ITSM | DevOps | Cloud

How to Integrate Microsoft Entra - Part 1

Our Field CTO, Jeff Hunter, demonstrates how to integrate Microsoft Entra into NinjaOne using SAML, which forces NinjaOne accounts to use Microsoft Entra as the authentication source for login. Next week in part 2, we'll discuss configuring SCIM, which allows you to use Entra to create and manage both technician and end user accounts in NinjaOne. Chapters.

What is SSL Certificate Monitoring?

SSL Certificate Monitoring is the automated process of validating the integrity, trust chain, and expiration status of TLS certificates across network endpoints to prevent connection failures. SSL/TLS certificates are required for encrypted data transmission and server authentication. If a certificate is expired or fails validation (hostname, trust chain, issuer, etc.), properly configured clients will terminate the connection.

MCP and A2A: What They Are and Why They Matter for Autonomous IT

MCP and A2A are the two protocols that make agentic AI governable at enterprise scale. One controls how agents use tools, and the other controls how agents work together. AI in the enterprise is no longer confined to chat windows. It’s operating inside incident queues and automation pipelines. Increasingly, teams are using AI agents to take action: detecting incidents, executing remediations, updating tickets, coordinating across systems.

Why the New Normal in Cyberattacks Demands Network Intelligence

As cyberattacks evolve into “machine-speed” disruption campaigns that span cloud, identity, and network planes, traditional monitoring is no longer enough to protect modern enterprise infrastructure. Shifting to a network intelligence model, powered by real-time telemetry and AI-driven reasoning, enables security teams to detect weak signals and automate defenses before an incident becomes systemic.

4 Key DEXOps Process Improvements

Most IT organizations want to improve the digital employee experience. But good intentions alone rarely move the needle. The real shift happens when organizations evolve how IT operates. Traditional IT operations are built around reacting to incidents. But ticket-based operations, or operations based on poor data, lack the ability to create truly predictive ways of working.

Digital Adoption + AI: The Secret Route to Zero Tickets

Generative AI has the potential to transform workplace productivity – but do organizations know how to deliver on that promise? New research shows that employees who use generative AI tools engage with them up to ten times per day, spending over three hours per week interacting with AI at work. And yet within the same organizations, large groups of employees have never meaningfully engaged with these tools at all.