Operations | Monitoring | ITSM | DevOps | Cloud

What a Forrester TEI study on Edwin AI actually tells IT leaders-and how to use it

This blog helps IT leaders use the Forrester Consulting TEI study as a practical framework for evaluating Edwin AI in their own environments. A Total Economic Impact study is useful for one, critical reason: it takes a broad technology claim and turns it into a financial and operational framework. That matters in AI for IT operations because the market is crowded with claims. Every platform says it reduces noise. Every platform says it improves efficiency. Every platform says it helps teams move faster.

How Canonical Support solves hard Linux performance bugs - even in 12-year old code

Some support cases are straightforward. Others lead deep into legacy code, where a single logic bug can quietly turn a routine command into a major performance problem. This series looks at how Canonical Support and Sustaining Engineering work together to investigate, patch, and upstream difficult issues that standard troubleshooting alone cannot solve.

Built by ServiceNow, Extended by iOPEX: The Outcome-driven Co-Delivery Model for Agentic Transformation

ServiceNow's internal IT operations now resolve more than 90% of employee requests through autonomous agents. The platform that demonstrated this in Las Vegas earlier this month is the same platform sitting in your environment right now. So why isn't your operation running the same way? This is the question every CIO should have walked out of Knowledge 2026 with.

15 DevOps Metrics Every Engineering Team Should Track in 2026

Software moves from code to production more quickly today, but it is still difficult to tell whether delivery is actually improving or just becoming more active. Most teams rely on dashboards filled with metrics like deployments, uptime, failures, and tickets. The numbers are available, but the meaning behind them is often unclear. DevOps metrics become useful only when grouped into clear categories: DORA metrics cover only delivery speed and stability, which is just part of the picture.

How to Build Escalations That Actually Work

Most IT teams already know when something breaks. The real problem is making sure the right person responds fast enough. A server goes down. A customer-facing application crashes. A security alert triggers after hours. The monitoring system sends the notification. But nobody responds. The alert gets buried in Slack. The on-call engineer misses the push notification. The wrong person is scheduled. Everyone assumes somebody else is handling it. That is how small incidents become expensive outages.

From Cleanup to Animation in One Workspace: Redefining the Editing Loop

For the past several months, I have been watching a pattern emerge in how people actually use AI image tools. The pattern is not about any single feature. It is about how often a task that starts as a simple cleanup request evolves into something entirely different. A user uploads a product shot to remove a stray reflection. Then they wonder what the same image would look like with a different background. Then they think about turning it into a short social video. Each step is logical, but traditional workflows treat each step as a separate job requiring a separate tool.

7 Signs Your Plumbing Business Needs a Virtual Receptionist

Growth in a plumbing business is a good problem - until it isn't. At a certain point, the volume of calls, bookings, and customer inquiries outpaces what one person (or a crew that's always on-site) can reasonably handle. The business starts showing stress fractures that are easy to dismiss as growing pains but are actually signals worth paying attention to. If any of the following sounds familiar, it may be time to rethink how your phones are being managed.

Revolutionizing Collaborative Design: The Future of Teamwork in Tech

In the rapidly evolving tech industry, businesses are increasingly harnessing the power of collaborative design to accelerate innovation, problem-solving, and project delivery. Cutting-edge methodologies and digital tools have enabled interdisciplinary teams to work more creatively and efficiently, reshaping the landscape of modern design collaboration.

Best Wallets for Staking SOL in 2026: A Practical Guide

If you're holding SOL, you're already part of one of the fastest-growing ecosystems in crypto. But simply storing tokens is only half of the story. The real advantage comes when you start staking - letting your SOL actively generate rewards while still staying in your control. At this point, many users discover validators like Vladika, known for reliable uptime, zero commission policies, and full distribution of MEV rewards. It's one of those validators that users often look for once they start exploring serious staking strategies.

What To Consider Before Buying A Commercial Property

You know business is going well when you're considering buying a property for operations to run permanently from. Buying a commercial property can be extremely time consuming, not to mention stressful. It's one of the biggest decisions many business owners will ever make, and it's not something you want to rush into. While owning your own premises can offer stability and give your business room to grow, it also comes with a lot of responsibility. Before you even start viewing properties, it's a good idea to speak with your lawyer about your plans.