Over the last five years we’ve seen our customers run 583,954 incidents more efficiently thanks to a shared workspace, powerful Runbook automations, and auto-captured data. Yet despite a great deal of progress, incident efficiency hasn’t achieved peak potential. We talk to a lot of folks that are still stuck in the muck: new responders struggle to get up to speed quickly, incident commanders wade through post-incident drudgery, and knowledge silos prevent comprehensive improvements.