Nexthink's Chatbot Integration: Overview
Enhance your Chatbot with Nexthink's unique intelligence in Digital Employee Experience to reduce support costs and increase productivity!
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Introducing Zia, the conversational virtual support agent for ServiceDesk Plus
Have you ever felt that having an extra set of hands in your service desk could relieve you of those trivial tickets? Have you ever wanted someone who could respond to questions when you’re busy putting out fires in your IT, or someone who could help an end user fix their printer when you’re midway through a change implementation? But then, there are always budget constraints that prevent you from getting the extra help you need, right?
Five worthy reads: Top-notch customer service with chatbots
Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week, we explore how chatbots decode the mysteries of customer engagement.
What Artificial Intelligence Means for MSPs
Managed service providers (MSPs) are feeling the impact of AI use, mostly when it comes to the power of chatbots. Chatbots are an incredible way for MSPs to save time and money when it comes to the lower levels of their customer support. Well-programmed bots can take the burden off techs and your support staff when it comes to answering simple questions and troubleshooting common issues.
Meet Bitbucket Cloud's new chatbot
Bitbucket Cloud’s new chatbot features a wide range of notification types, plenty of interactivity, and some smart configuration features that will supercharge your team’s development workflow. The bot is available today for Slack and is coming soon to Atlassian Stride and other leading chat platforms.
Create automated chat bots with Tars, without coding
We don’t need to tell you how important it is for vendors to communicate with their customers in ever engaging ways. We also don’t need to emphasize the criticality of understanding exactly what a potential customer is looking for when visiting your product website and presenting him with a range of choices from your services. But not every business can invest in a full-blown hundred (or so) member team to handle front-desk operations for their website.