Operations | Monitoring | ITSM | DevOps | Cloud

How engineering leaders can adopt and lay the foundation for AI with confidence

AI is transforming how software is written and operated. Every day, engineering teams are discovering new ways to accelerate development, reduce toil, and push the boundaries of innovation. But this acceleration makes it easy to forget a fundamental truth: speed without guardrails creates risk, especially when implementing the AI-powered tools that dominate today's news cycles.

10+ Continuous Testing Tools To Help You Ship Quality Software

In July 2024, CrowdStrike — one of the world’s top cybersecurity companies — shipped a minor configuration update to its Windows security product. Within minutes, airlines, banks, hospitals, and retailers worldwide began crashing. The update wasn’t new code. It was a routine content file that slipped through with a bug in its safety checks. When Windows machines loaded it, the agent hit an out-of-bounds memory error and crashed. Devices blue-screened and got stuck in reboot loops.

Building a comprehensive IT ecosystem by integrating third-party applications with ServiceDesk Plus

In the eighth episode of Masterclass 2025, learn to integrate ServiceDesk Plus with third-party applications used for IT infrastructure management to enhance your service desk operations. We'll showcase how to promote effective communication and collaboration using Microsoft Teams, run intelligent ticket operations using Microsoft Copilot, manage and track technician availability through Microsoft Calendar, and perform quick ticketing actions using actionable messages within Microsoft Outlook.

Innovator Preview: What's coming in Ivanti Neurons for ITSM, ITAM, and LOB

Ivanti introduces its Neurons for ITSM and LLB 25.4 release, detailing the pilot program and documentation. The roadmap for 2024 and 2025 emphasizes user experience and integration improvements. Enhancements include modernization based on customer feedback, AI features for analyst productivity, and integration updates like NID and app-based registrations. Collaboration tools see updates in native chat and Microsoft Teams, alongside performance and security enhancements.

The DIY Warning | Unlocking SD-WAN's True Role in Your Digital Transformation

Thinking about a DIY SD-WAN? Before you do, consider the hidden costs: 24/7 operational overhead, evolving security threats, and complex compliance regulations. In this clip, our experts break down why many enterprises are choosing managed SD-WAN services to avoid these pitfalls and focus on innovation instead of firefighting. Is your network truly secure and scalable?

How We Saved 70% of CPU and 60% of Memory in Refinery's Go Code, No Rust Required

We've just released Refinery 3.0, a performance-focused update which significantly improves Refinery's CPU and memory efficiency. Refinery has a big job: it performs dynamic, consistent tail-based sampling that maintains proportions across key fields, adjusts to changes in throughput, and reports accurate sampling rates.

Best Black Friday Deals and Discounts You Don't Want To Miss in 2025

Wondering what's the big deal with Black Friday? And why does every business on earth seem to be obsessed with the quasi-holiday? Or are you just looking for great deals? Black Friday has become a sort of global cultural institution. Everyone knows about it, some look forward to it, and a few go crazy for the big day. It may be hard to believe, but Black Friday hasn't always been a thing, and it's actually a relatively recent development.