Operations | Monitoring | ITSM | DevOps | Cloud

Most large enterprises elect a hybrid approach to SAP operations, but this is a more recent trend. And, as SAP operations professionals, we are still learning about the impacts of this choice and approach, even though it's often the most sensible and pragmatic. Years ago, everything ran on-premises. But today it's a mixed architecture of SAP running on-premises, landscapes leveraging hyperscaler platforms, and for customers migrating to Cloud ERP, an even more complicated mix including cloud services like BTP in addition to decades of legacy.

Managed Service Providers are responsible for an increasing proportion of their customers' cloud infrastructure. For many MSPs, Microsoft 365 has become one of the most important parts of that responsibility. Email, Teams, SharePoint, OneDrive, Entra ID, Intune and Microsoft 365 licensing can all sit within the same customer environment. Add security configuration, Microsoft Secure Score and user lifecycle management, and there is a considerable amount for an MSP to monitor.