Operations | Monitoring | ITSM | DevOps | Cloud

Improving On-Call Efficiency with Advanced Call Routing Strategies

There's a moment every on-call team knows too well when the phone rings, and everything depends on what happens next. Whether it's a late-night support request, a critical system alert, or a patient emergency, every call carries urgency. But when calls are misrouted, delayed, or dropped, the impact goes beyond inconvenience. It affects trust, response time, and ultimately the outcome.

Understanding the Science Behind Zero Gravity Massage Chair Positioning

You know that feeling when you sink into a reclined seat and suddenly your body just... lets go? That's not a coincidence. It's decades of aerospace research, biomechanical engineering, and genuinely clever design converging into a single moment of relief. A zero gravity massage chair replicates the posture astronauts naturally fall into while orbiting Earth, a position where muscles stop fighting gravity and spinal pressure simply vanishes. And it's resonating with consumers in a big way.

Why HVAC and Refrigeration Skills Are Critical for Modern Operations and Facilities Management

Many businesses would come to a standstill without a functioning heating, ventilation, and air conditioning (HVAC) system. HVAC and refrigeration systems are critical to maintaining comfortable and safe work environments. And consequently, the need for skilled technicians to keep these systems humming is on the rise. Whether your company is in healthcare or manufacturing, you can't afford to experience lapses in your major systems. HVAC and refrigeration skills are a must for modern operations and facilities management to be successful. Read on to learn why!

Forget user experience, the age of user extraction is here

Does it ever feel like the days of simple, user- and pocket-friendly digital services are now a bygone era? Is everything just a reminder of how things used to be better? Dramatic language and rose-tinted glasses aside, you would be naive not to notice that service providers are becoming increasingly predatory, especially when it comes to monetization. Ads are everywhere, privacy policies are questionable at best, and costs keep rising.

New: More control with Recovery Notices

We’ve added a new notification option to give you more control over how and when you get alerted: Recovery Notices. Until now, notifications were primarily focused on incidents – letting you know when something goes wrong. But we heard from many of you that not all alerts are equally useful. While some teams want full visibility across the entire lifecycle of an incident, others are mainly concerned with when a service goes down, not when it comes back up.

Moving Beyond SolarWinds: Building a Modern Observability Strategy

For years, platforms like SolarWinds have been a standard in IT environments. They helped teams answer a fundamental question: are systems up or down? That approach worked well when environments were more contained and predictable. The challenge is that most environments no longer operate that way. Hybrid infrastructure, cloud services, and tightly interconnected applications have changed what “visibility” needs to mean.

The Regional Data Centre Revolution Powered by AI Demand

London still hosts the biggest concentration of UK data centre capacity, but the centre of gravity is starting to move. AI workloads are changing the infrastructure maths, pushing power, space and planning considerations up the decision list. That is exactly where regional locations start to look like the sensible option. Government data shows how concentrated the market remains: as of autumn 2024, London is estimated at 1,048MW of colocation IT load. Compare that with 44MW in the East of England, 17MW in the North East and 30MW in Scotland. The gap is huge, yet it is not a permanent advantage.
Sponsored Post

From Microsoft SCOM to Dashboards

System Center Operations Manager (SCOM) remains one of the most capable on-premises monitoring platforms for Microsoft environments. However, as IT operations evolve toward real-time observability and self-service insights, traditional SCOM reporting and consoles can feel restrictive. This whitepaper explores practical ways to extend and modernize your SCOM visualizations using today's leading dashboarding technologies - including SquaredUp, Grafana, Power BI, and Azure Workbooks.