Operations | Monitoring | ITSM | DevOps | Cloud

In this episode of Beyond the Horizon, N-able Head Nerd Joe Ferla sits down with Lewis Pope, Head Security and Compliance Nerd, to unpack the evolving landscape of cloud security for MSPs. As MSPs shift from physical environments to cloud-first operations, Lewis shares hard-earned insights on what it takes to secure cloud workloads, manage identity, and navigate the growing complexity of cloud infrastructure.

If you’re monitoring your applications, you’re missing what your customers are actually seeing. Performance issues don’t happen in a vacuum. They happen at the edges, on mobile devices, over congested networks, in last-mile dead zones. Monitoring only works when it’s aligned with reality. And reality starts at the user.

What does it take to shape the backbone of the internet? For Raphael Maunier, it started with three failed bachelor’s attempts and a leap into configuring Cisco routers with zero formal training. In this episode of Uplink, Raphael Maunier, Co-Founder and COO of OpsMill, joins host Michael Reid to share the remarkable story of how chance, risk-taking, and vision led him to co-found multiple internet infrastructure companies—France IX, Acorus Networks, and more—ultimately acquired by global tech players.

Many providers still use outdated, costly networks and face rising expenses with fewer staff and failing infrastructure. Ribbon offers flexible solutions for full or gradual modernization, even in mixed legacy environments.