Operations | Monitoring | ITSM | DevOps | Cloud

Server monitoring is the practice of continuously tracking server health, performance, and resource usage to catch issues before they cause downtime. When a server crashes, it can mean lost revenue, frustrated users, and a mad scramble to fix the problem. The right server monitoring tool helps your IT team stay ahead by providing real-time alerts and visibility into critical metrics. In this guide, we’ll break down how server monitoring works, why it matters, and what to look for in a solution.

MSPs and IT teams are trusted to maintain the security and compliance of sensitive data while also being on the hook for end-user experience. In and of itself, this is a tricky balancing act. When you add SaaS to the mix, compliance gets even more complex. SaaS compliance with regulations like GDPR, HIPAA, and CCPA is more complicated than traditional “castle and moat” style on-prem networks, where data resides squarely within an organization’s control.

In today’s fast-paced IT world, keeping your network rock-solid is more crucial than ever. Businesses depend on their networks to keep things running smoothly, but with all the complexity and rapid changes, risks are always lurking around the corner. Nailing network changes is key to cutting downtime, staying compliant, and keeping services up and running. By tapping into automation and smart observability, IT teams can boost efficiency and keep disruptions at bay.

If you’re a telecom provider, you already know that the network operations center (NOC) is integral to service delivery, maintaining uptime, and continuous optimization. These and other vital functions are what empower you to provide seamless service for your customers and stay one step ahead of your competitors. Your team knows all of this already, but how do you demonstrate the effectiveness of your NOC to external stakeholders and leaders?

Imagine you're on an important Zoom call, and suddenly, your voice starts cutting out, or your video freezes mid-sentence. Frustrating, right? One of the sneaky culprits behind this issue is outbound packet loss, when data packets leaving your network never make it to their destination. Outbound packet loss can wreak havoc on voice calls, video meetings, online gaming, and cloud apps, making everything feel laggy or unresponsive.

The best remote support tool is secure, user-friendly, and provides five-star customer support. IT professionals seeking software for their organization should consider pricing and licensing restrictions, and compatibility with their existing infrastructure and compliance with industry regulations. As remote work continues to rise, we expect to see the use of remote support programs expand beyond IT help desks and customer support teams.