Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Managed Service Providers and related technologies.

What is Shadow IT and How Does SaaS Monitoring Help?

The dawn of the SaaS-first era, paired with the proliferation of Software as a Service (SaaS) applications, has undoubtedly reshaped the business landscape. Organizations now have an arsenal of SaaS tools at their disposal—everything from email to CRMs, to file sharing to AI tools that make their job easier. These SaaS tools foster innovation, streamline workflows, and ultimately drive profitability.

Mindset of an MSP considering M&A

Perry Bowles, technical director for Ziptech Services, shares his story of starting and scaling an MSP. Bowles tells of a conversation that led to a meeting with a total stranger turned business partner nearly 20 years ago. 'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today.

Challenges of Starting an MSP

Perry Bowles, technical director for Ziptech Services, shares his story of starting and scaling an MSP. Bowles tells of a conversation that led to a meeting with a total stranger turned business partner nearly 20 years ago. 'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today.

4 Reasons You Should Monitor for BSOD (Blue Screen of Death)

As N-able Head Nerds we are continually looking for ways our partners can better support their end-users. So it’s hugely beneficial for us to visit with our partners when we can to see all the different approaches they take in supporting their customers. On a recent trip to South Africa, Marc-Andre Tanguay visited First Technology KZN in Durban. Whilst there the team showed Marc-Andre the custom BSOD monitor they had built to detect if a machine had suffered the dreaded Blue Screen of Death.

What is Android Mobile Device Management (MDM)?

Mobile device management (MDM) is software that enables organizations to support, automate, control, and secure mobile devices that are connected to the workplace and that have access to organizational data. MDM software is needed for each type of operating system because they all function a little differently from one another. Android MDM is software designed specifically for mobile devices that run the Android operating system (OS).

Unlocking the Co-Managed IT Services Opportunity

Earlier this month at N-able’s Empower partner event in Prague, I sat down with Head Nerd Stefanie Hammond, to discuss co-managed IT services and N-able’s recently released Co-managed Digital Playbook for MSPs. Whether you’re new to co-managed or looking build on existing offerings, the playbook provides guidance to MSPs on how to build, price, market, and sell co-managed IT services.

What Is Mobile Device Management (MDM)?

With remote work and bring your own device (BYOD) practices on the rise, mobile device management (MDM) has become a necessity. Using mobile device management, IT teams are able to control, secure, and manage mobile devices, such as smartphones, laptops, and tablets. In this mobile device management (MDM) overview, we will discuss what MDM is, its importance in the IT world, and best practices to follow.