Operations | Monitoring | ITSM | DevOps | Cloud

Earlier this month at N-able’s Empower partner event in Prague, I sat down with Head Nerd Stefanie Hammond, to discuss co-managed IT services and N-able’s recently released Co-managed Digital Playbook for MSPs. Whether you’re new to co-managed or looking build on existing offerings, the playbook provides guidance to MSPs on how to build, price, market, and sell co-managed IT services.

With remote work and bring your own device (BYOD) practices on the rise, mobile device management (MDM) has become a necessity. Using mobile device management, IT teams are able to control, secure, and manage mobile devices, such as smartphones, laptops, and tablets. In this mobile device management (MDM) overview, we will discuss what MDM is, its importance in the IT world, and best practices to follow.

At the moment, Microsoft Windows is the most popular operating system in the U.S., with a market share of 32.63%. Due to the rising bring your own device (BYOD) trends and an increase in remote work, many employees are now using remote Windows devices to access organizational data and carry out business tasks. To protect confidential data and secure these remote devices, organizations depend on Windows mobile device management (MDM).

The Apple vs. Android conversation has been an ongoing debate for years, and it isn’t coming to a conclusion anytime soon. Some businesses choose to use only Android or Apple devices, while others prefer to mix the two. Whether your organization uses Android or Apple, one fact is clear: your IT team will need mobile device management (MDM) to secure and manage your remote devices.

Stanford’s monthly research on working from home reported nearly 13% of full-time employees are working remotely, while about 28% of other full-time employees are in a hybrid workplace, totaling about 41% of the workforce that works remotely at least part of the time.

94% of SMB (small to medium-sized) businesses state that they perform repetitive and tedious tasks, which can lead to employee stress and burnout. Fortunately, the creation of IT automation software actively works against these undesirable effects. IT automation software is programs and applications designed to perform these repeatable tasks without the need for manual execution.

When a user’s Wi-Fi network experience falters, frustration often ensues, and the blame is swiftly directed at the wireless network itself. Often, the culprit lies elsewhere. In this blog post, I’ll explore the often overlooked factors that can impact a device’s experience—namely, DHCP, DNS, RADIUS, and improper network segmentation, and how wireless network monitoring can help you solve the issue quickly.