Operations | Monitoring | ITSM | DevOps | Cloud

At the moment, Microsoft Windows is the most popular operating system in the U.S., with a market share of 32.63%. Due to the rising bring your own device (BYOD) trends and an increase in remote work, many employees are now using remote Windows devices to access organizational data and carry out business tasks. To protect confidential data and secure these remote devices, organizations depend on Windows mobile device management (MDM).

The Apple vs. Android conversation has been an ongoing debate for years, and it isn’t coming to a conclusion anytime soon. Some businesses choose to use only Android or Apple devices, while others prefer to mix the two. Whether your organization uses Android or Apple, one fact is clear: your IT team will need mobile device management (MDM) to secure and manage your remote devices.

Stanford’s monthly research on working from home reported nearly 13% of full-time employees are working remotely, while about 28% of other full-time employees are in a hybrid workplace, totaling about 41% of the workforce that works remotely at least part of the time.

94% of SMB (small to medium-sized) businesses state that they perform repetitive and tedious tasks, which can lead to employee stress and burnout. Fortunately, the creation of IT automation software actively works against these undesirable effects. IT automation software is programs and applications designed to perform these repeatable tasks without the need for manual execution.

When a user’s Wi-Fi network experience falters, frustration often ensues, and the blame is swiftly directed at the wireless network itself. Often, the culprit lies elsewhere. In this blog post, I’ll explore the often overlooked factors that can impact a device’s experience—namely, DHCP, DNS, RADIUS, and improper network segmentation, and how wireless network monitoring can help you solve the issue quickly.

Back in January, the Cybersecurity and Infrastructure Security Agency (CISA) issued an advisory notice specifically talking about RMM providers being targeted by cybercriminals. We’ve known that as a group we’ve been a target for a few years, with the bad guys continuing to look at the RMM solution providers as a route into small businesses, because there are still dollars to be made there.

I’m hearing a lot of talk around the industry about M&A slowing down. However, the reality I’m seeing is that while the initial landgrab may well have blown over, the change in the cost of borrowing is forcing MSPs that are looking to grow by acquisition to think much more strategically. Instead of doing multiple acquisitions in a year, these companies and their PE backers are doing a smaller number of very strategic, larger acquisitions.

It’s safe to say that modern working conditions have changed the way IT teams interact with end-users. Remote work has lengthened the distance between users and the help desk in the literal sense. So how can we make sure that there is good rapport between IT and the users they work hard to keep productive? Network visibility can help.