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Microsoft 365

The latest News and Information on Microsoft 365 and related technologies.

Why You Need a Digital Experience Monitoring Strategy

Delivering a digital experience with traditional monitoring tools is a challenge. Most legacy tools are monitoring on servers and websites and lacking coverage on holistic real-time user experience. These tools also have a limited view into cloud services they don't own. Rapid migration to digital tools and platforms creates additional challenges for IT to deliver and manage end-user experience. New expectations as a result of remote work are redefining the new IT landscape. The workplace model is changing fast and a variety of variables such as internet speed, multiple endpoints, limited remote troubleshooting ability, etc. impacts the delivery of a great experience.

How to Monitor ALL of Microsoft 365 (8 Different Apps)

Monitoring Microsoft 365 is essential to ensure a superior digital experience with productivity apps and cloud services. Only Exoprise provides full coverage for synthetics and real-user monitoring. The use of 8-10 different synthetic sensors per site provides Exoprise customers with an ideal start. These locations may include corporate headquarters, branch offices, or work from home settings with knowledge workers.

Understanding a Microsoft Service Outage

Maintaining business continuity when an issue arises has proven to be a challenge many organizations struggle with. A global pandemic being thrown into the mix in Q1 of 2020 (one that many businesses are still navigating through) introduced a new set of problems for both service providers and businesses reliant on those services.

Digital Experience Monitoring Benefits for IT Featuring Forrester

End-User Experience Management (EUEM) is evolving post-Covid-19. Businesses are now moving towards phase 4 of the Covid-19 timeline. This includes understanding remote worker behavior and preparing for the new normal. Technology and IT leaders are increasingly using data to measure the employee experience. According to Forrester, 64% of technology leaders will invest in data and analytics technology to improve remote worker experience. Employees will adopt a hybrid work approach and businesses will want to employ broader employee engagement analysis and understand why a problem is happening at remote locations. Engagement and productivity insights will be delivered via synthetic and real user monitoring for Microsoft 365, Office 365, Teams, and SaaS applications.

Combine Synthetics and Real User Monitoring for a Complete End-User Digital Experience

Real User Monitoring (RUM) is becoming increasingly popular during the pandemic as most employees start to work remotely from home. This type of passive monitoring approach captures the real end-user experience of accessing web applications. IT gathers SaaS application performance metric data and leverages those insights to quickly troubleshoot issues for remote workers. On the other hand, Synthetic monitoring emulates real users accessing cloud and infrastructure services like Microsoft 365. Businesses would benefit from a holistic monitoring strategy that includes both RUM and Synthetic tests to cater to the needs of a hybrid remote workforce.

Why Experience Level Agreements for Microsoft 365 are Becoming a Business Expectation

When it comes to business, having a productive IT team means enhanced productivity. Understanding that productivity is a direct result of a good user experience is crucial. In this blog, we will examine what constitutes a good user experience and how experience level agreements for Microsoft 365 are becoming a business expectation. An effective Experience Level Agreement is a combination of different data sources.

Fostering Exceptional Microsoft 365 User Experiences

Enhanced visibility is crucial and to best meet current business needs requires an understanding of the level of satisfaction when using Microsoft 365. There is a growing demand to learn and know how users feel about the quality of their experience. Take a deep dive into the difference between Service Level Agreements and Experience Level Agreements and why the enhanced visibility is crucial to best meetyour current business needs.