The latest News and Information on Microsoft 365 and related technologies.
Microsoft 365 services help companies worldwide improve business and revenue by providing best in class digital workspace experience. The NiCE Active 365 Management Pack complements this by advanced M365 monitoring such as full Teams Call analysis integrated into Microsoft SCOM. Advanced monitoring and analytics help you reveal unwanted micro-events influencing the health and performance of the system and its users.
Last year, during our Work Anywhere webinar, Forrester analyst Andrew Hewitt said that 51% of the technology teams focused on providing the right technology to enhance the employee experience. By 2021, the entire IT organization saw the need to support a flexible digital workplace with appropriate devices, wherever employees were located. According to computer economics, hardware such as PCs, laptops, and mobile devices age every four years. Therefore, device refresh becomes an important planning activity for support teams in keeping their knowledge workers productive and reducing the total cost of ownership (TCO).
When we were setting SCOM 2022 Teams integration in our environment these are some of the issues and fixes we discovered. For the full setup guide for SCOM 2022, or if you are looking for integrations for older versions of SCOM (2012 R2+) or more functionality, such as bi-directional sync, check out our blog on ‘How does SCOM 2022’s native Microsoft Teams Integration Work?’
Whether you accept it or not, the return to the office is happening. Companies like Microsoft, Google, Apple, Goldman Sachs, and Citigroup have asked their employees to resume operations on-site. Overall, the number of Covid cases in the US has steadily declined. And many states are now lifting their mask mandates. So sooner or later, more businesses will follow a similar suit, including yours.
Engineering teams can now manage incidents in Microsoft Teams. You’ll have the consistent process and automation of FireHydrant right in the messaging tool you use every day. Effectively run through the entire incident response lifecycle: declare and manage incidents, collaborate with stakeholders, and resolve incidents faster when you integrate FireHydrant with Microsoft Teams.
It is no secret that for IT teams, troubleshooting Microsoft 365 or Microsoft Teams issues takes time, and more often than not, the culprit is not even Microsoft.
Microsoft Teams users, whether they use peer-to-peer calls, meetings, or PSTN Telephony very often switch from their laptop to their mobile and expect reliable call quality on all devices. Monitoring and ensuring call quality for Microsoft Teams users, in general, is already challenging at times. But when it comes to Microsoft Teams mobile calling, there is added complexity for IT teams.
In late 2021, Microsoft published an article regarding the connectivity principles for securely managing Microsoft 365 traffic in order to get the best possible performance. Take me to the Article: Microsoft 365 Network Connectivity Principles >> In the section focused on avoiding network hairpins, Microsoft states that as a general rule, the shortest and most direct route/call flow between the user and their closest Microsoft 365 endpoint will offer the best performance.
