Operations | Monitoring | ITSM | DevOps | Cloud

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Everett Sinclair, Network Administrator at Conway Corporation, explains why Kentik became their “one pane of glass” for cloud-based network visibility, rapid troubleshooting, and smarter peering and caching decisions. With Kentik’s SaaS network intelligence platform, Conway gets updates automatically, avoids server rebuilds, and can deploy cloud agents remotely to run simple metric tests close to customer locations.

Sorin Esanu, Director of Network Engineering at Race Communications, explains why deep, always-on network intelligence is essential when you have massive volumes of traffic moving in and out from many sources. After outgrowing an on-prem tool that required ongoing maintenance and didn’t deliver the analytics they needed, Race chose Kentik for richer visibility, daily traffic optimization, and improved security.

Security that developers never have to think about. That's the goal Audrey Long, Senior Gaming Cloud Security Architect at Microsoft Gaming Security, set out to achieve, and then actually built. In this GitKon session, Audrey walks through how Microsoft Gaming tackled a massive identity security challenge across double-digit Entra ID tenants spanning independent game studios. With no existing tooling that fit the pace of game development, her team built the Entra ID Tenant Security Scanner from scratch using the Maester Framework, custom PowerShell, and GitHub Actions.

Most teams aren't full of A-players because most leaders are playing the wrong game. They're chasing expensive talent with perfect resumes instead of identifying people who can be A-players in their specific context. The best leaders know how to spot undervalued talent, develop them systematically, and create environments where top performers choose to stay. This session shows you how to build your own talent factory instead of competing for the same overpriced candidates as everyone else.

Imperva Network Architect, Wallace Lee, shares how Kentik helps teams drill deeper than traditional reporting tools to improve network and customer experience. Wallace shares how, during a live architecture review, Imperva’s Kentik power users answered a critical “are we safe?” traffic question in seconds. Kentik enables engineers to instantly understand prefix-level bandwidth and shows exactly which ASN and ISP traffic came from. Wallace also highlights how Kentik makes Anycast traffic visibility an “easy win,” helping teams move from questions to confident decision-making fast.

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.

Autonomous Endpoint Management or AEM is an intelligent endpoint management that leverages AI-driven automation, predictive analytics and proactive protection. Automation built on trust. Intelligence designed to empower. Protection delivered. AI‑driven, autonomous management in a unified platform Intelligent, self-healing endpoints ensure consistent uptime and dependable performance. Streamline IT operations through unified automation and consolidation, empowering IT teams to shift from routine tasks to strategic priorities.

Culture already exists in your team. Leaders don’t create it — they either nurture it or destroy it. This is why leadership presence matters.

Joni and Kevin discuss AIOps and acumen at Mobile World Congress.