Operations | Monitoring | ITSM | DevOps | Cloud

Leading the Way in Accessible Innovation: Voice Input for the AI Platform

What if a broken arm didn't break your workflow? Follow Alice as she faces tough circumstances, but still gets the job done. Nursing a broken arm in a sling, she uses built-in accessibility features like Voice Input for Now Assist to set up the ServiceNow AI Platform for a new client—hands-free. This is how we turn accessibility into opportunity—building forward-lthinking features that solve real problems and work better for everyone.

Why do hotel rooms have smoke detectors in every room, not just one on every floor?

Early detection matters. When a problem occurs, you want to know immediately, not after the damage is done. Monitoring isn’t just about visibility; it’s about precision, speed, and proximity to the problem. Just like smoke detectors, you need to monitor in the right places: close to your critical infrastructure, applications, and end users. The sooner you detect issues, the cheaper and easier they are to fix. And that’s where real resilience begins.

Fireside Chat: Observability Lessons and Practices from a Fortune 500 Leader

Join SAP CX's Martin Norato Auer, VP of Observability, and Catchpoint’s Nick Homan as we explore SAP CX’s journey from fragmented alert management to a scalable, standardized observability model. In this candid fireside chat, Martin shares how his team overcame alert fatigue, integrated observability with automation and BI, and scaled their practices across multiple SAP CX products with APM & Internet Performance Monitoring (IPM).

From dashboard soup to observability lasagna: Building better layers

Let's be honest - observability can suck. Ever feel like you're swimming in dashboard soup? You know the feeling: tons of single-use dashboards, building new ones during every incident only to lose them in the chaos, and spending ages creating visualizations that no one ever looks at again. Even with all the right tools, something still feels off.

Efficient Device Repair Using Zebra's Repair Order Portal | Zebra

When your Zebra device needs repair, the Repair Order Portal makes the process seamless for both you and your customers. This one-stop center offers 24/7 access in multiple languages, allowing you to submit repair requests, obtain necessary authorizations, and monitor repair status—all in one place. Whether you’re facing device issues or need to check warranty and contract details, the portal’s features include streamlined registration, instant authorization management, real-time tracking, and email notifications.

Building a Better Cloud: Inside Civo's Vision for What Comes Next

Recorded live at Civo Navigate Austin 2025, Civo CTO Dinesh Majrekar explores how cloud infrastructure is evolving to meet the demands of modern workloads. From rising AI adoption to the need for data sovereignty and cost transparency, Dinesh shares Civo’s vision for a simpler, more efficient, and developer-focused cloud. Learn how Civo is addressing customer challenges around choice, control, and performance and why rethinking how we build and deliver cloud infrastructure is more relevant than ever.

(Full Episode) IT Horror Stories: The Nightmare Phone Call Ep9 S1

Things are bound to go sideways in the world of IT and security, but there are certain three-letter government organizations that you never want to hear from. In this episode, long-time security veteran and Chief Security Officer at Vetcor, Andrew Wilder, joins us to unpack several harrowing encounters with bad actors and local law enforcement – ranging from chasing down unknowing internal payments to known hackers and cracking down on vulnerable vendors.