Operations | Monitoring | ITSM | DevOps | Cloud

AIOps Best Practices | First Data/Fiserv: Going Ticketless with AIOps and Moogsoft

At First Data/Fiserv, AIOps dramatically improved incident management and resolution, a transformation that allowed this financial services provider to almost go ticketless. The speakers describe the entire process, started when the CIO called for a global, next-gen monitoring platform. First Data/Fiserv soon realized that Moogsoft’s collaboration and record-keeping capabilities allowed it to slash tickets by 95%. They also describe how the system was fine-tuned to handle both regular and critical incidents transparently.

KMC - Automated Optimization of Kubernetes Performance

Using the Rancher platform and services, enterprise IT and DevOps teams can overcome the complexity of standing up and running multiple Kubernetes containers. However, as deployments scale, and the number of apps and workloads that teams have running on Kubernetes multiplies, complexity grows exponentially. Much of the difficulty centers on trying to find the best configuration settings for applications. Manual, trial-and-error approaches are ineffective, and always overprovisioning isn’t a viable strategy.