Operations | Monitoring | ITSM | DevOps | Cloud

AI-Powered Ticket Automation: Revolutionizing Customer Support and Efficiency - Infraon

Whether you're a business owner, customer support enthusiast, or tech enthusiast, this video is a must-watch for everyone looking to stay ahead in the tech-driven landscape. In this video, we'll explore the magic behind AI algorithms that intelligently categorize and prioritize incoming tickets, ensuring customers are swiftly connected with the right agents. Witness the seamless integration of AI-driven chatbots, providing instant and personalized responses to common queries, enhancing the overall customer experience.

ManageEngine Site24x7: One-stop observability platform for website monitoring

Website performance requires real-time monitoring data from actual user experience and simulated data from synthetic monitoring for a firm grip on how your website functions worldwide in different settings. Every second of website downtime from issues such as domain misconfiguration or regional ISP glitches affects your reputation and revenue, requiring you to stay alert always.

What is a MicroCloud?

A MicroCloud is a new lightweight, featureful, and straightforward cloud for on-demand computing at the edge. MicroClouds differ from IoT which uses thousands of single machines or sensors to gather data, yet does not perform computing tasks. Instead, MicroClouds reuse proven cloud primitives with unattended, autonomous, and clustering features that resolve typical edge computing challenges.

Custom Java Instrumentation with OpenTelemetry

Discover how to gain unparalleled visibility and traceability into your applications with our latest video! As an expansion of our blog post, this tutorial dives into the world of Site Reliability Engineering and IT Operations, guiding you step-by-step through the process of implementing a plugin for the OpenTelemetry Java Agent using its Extensions framework.

Stop the death march for your developers

Stop the death march for your developers. Developer toil directly leads to burnout, say software engineering leaders from LaunchDarkly, Okteto, Atlassian and Sleuth. And burnout leads to devs leaving your team. Don't let that happen -- remove toil. Give Sleuth a try and see how we empower software teams to build faster by making engineering efficiency easy to improve and measurable — in a way that both managers and developers love.

Getting Started with PagerDuty

In this video you will achieve a baseline understanding of what PagerDuty does and how to configure your PagerDuty account. To dive deeper into the PagerDuty platform, select relevant topics in our complimentary on-demand e-learning center at university.pagerduty.com. The PagerDuty Operations Cloud is essential infrastructure that detects and diagnoses disruptive events, mobilizes the right team members to respond, and automates workflows across your digital operations - so that your business moves forward, faster. Get started now!