Operations | Monitoring | ITSM | DevOps | Cloud

Even with the best monitoring in the world, some customer-impacting issues still go undetected and are ultimately reported by customers. In this episode, we'll hear from PagerDuty's Senior Director of Global Support, Arturo Suarez Martin, about the journey that PagerDuty has been on to tighten feedback loops between Customer Support and Engineering and mitigate the risk of poor customer experiences.

Session III: Automate Kubernetes with Rundeck Speaker: Justyn Robberts, Sr. Solutions Consultant @ PagerDuty Get together with the Rundeck by PagerDuty Process Automation crew in this 5th Community Meetup and learn how automation is leading La Sapienza University of Rome and Application Performance's way to innovation and fast tracking business for the future.

Introducing PagerDuty Copilot: Your GenAI assistant for critical operations work. For scaling your teams. For sustaining customer experiences. For moving business forward – faster. Work more efficiently. Protect more revenue. Build greater operational resilience. PagerDuty Copilot is the AI assistant operations teams trust to help them manage business-impacting issues in seconds, not hours. From event to resolution, PagerDuty Copilot’s automations help you resolve issues faster, reduce risk, and control costs.

Building on top last week Terraform Time episode let's continue with our journey to automate Incident Response tasks utilizing PagerDuty Incident Workflows.

Part of the International Airlines Group (IAG), IAG Loyalty operates the loyalty programs for IAG’s airlines—British Airways, Iberia, Vueling and Aer Lingus—and 125+ global brand partners in travel, retail, and financial services. With the PagerDuty Operations Cloud, IAG Loyalty has built a framework that allows engineers to build products and services in a fast and safe way. This has laid the foundation for sustainable growth as a company. Hear more in this video from Colin Lewis, Head of Core Engineering at IAG Loyalty and James Headon, Cloud Operations Manager at IAG Loyalty.

We will be delving into automating incident response common tasks using PagerDuty Incident Workflows via Terraform.

Senior Product Manager Anojan Gunasekaran joins us to chat about what's new in PagerDuty's Analytics!

Large language models (LLMs) are foundational to generative AI capabilities, but present new challenges from an observability perspective. Hear from observability thought leader and CTO/co-founder of Honeycomb, Charity Majors, and developer-focused analyst and co-founder of Redmonk, James Governor in this discussion about LLM observebility as more organizations are building business critical features on LLMs.

Automation (and AI) change the way teams work, which requires cultural change. Hear from Jamie Vernon on how he's built a culture of automation to improve operational efficiency and team satisfaction.

We will use Terraform Custom Field resources to enrich PagerDuty incident response tasks.