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Question Time: GenAI for IT | ServiceNow

The consensus is in: Generative AI is a game-changer. Rajeev Sethi, VP of digital technology and emerging technologies at ServiceNow, discusses how genAI can improve KPIs across the business from employee satisfaction to mean time to resolution (MTTR). Now, we turn the question to you — what are some ways your workplace is using generative AI?

Question Time: GenAI for Developing on the Now Platform | ServiceNow

Sometimes you have to see it to believe it. That was the case for Tom Freeman, a self-proclaimed generative AI skeptic and director of technical marketing here at ServiceNow. Tom sits down to answer questions about how genAI will impact developing on the Now Platform, the value of our large language model, and what’s coming next in this space. See it to believe it.

Question Time: GenAI for Customer Experiences | ServiceNow

Yes, generative AI is a BIG deal. Brian Solis, head of global innovation at ServiceNow, shares how every organization is going to have to reimagine their business for an AI-first world. Plus, get some practical examples of how AI can improve the customer experience (like giving people what they want before they even know they want it!). Take Brian’s advice and allow your curiosity to run wild — reply in the comments with creative ways you plan to use #GenAI.

What's New at Kentik, Episode 3

Host Leon Adato dives into the latest offerings and insights from Kentik, the network observability company as we begin 2024. Whether you're a seasoned professional or new to the field of network observability, this episode is packed with information, humor, and insights into Kentik's latest developments. Don't forget to hit like and subscribe for more content from Kentik.

When it comes to IT Downtime...you are not alone.

Facing IT downtime storms? Don't fret! Join us in this empowering video, 'You Are Not Alone in IT Downtime,' where we share stories of resilience and strategies on weathering the storm. Discover how others have navigated through challenges, find solace in shared experiences, and gain insights that will empower you during those tough tech moments. Watch now and let's conquer downtime together!