Dive into the essentials of Change Management with our comprehensive guide! We'll explore everything you need to know about Change Management, from its definition to its role within ITIL4.

Join our product specialist to learn how to use InvGate to discover and manage your vCenters.

Dive into the world of Problem Management with our comprehensive guide! Learn about the differences between reactive and proactive Problem Management, the benefits it brings, the process involved, essential tools, and key terms.

Here's how you tag and label devices with Microsoft Recall installed: https://blog.invgate.com/how-to-disable-windows-recall

#MicrosoftRecall #RecallAI #InvGate

Dive into the world of IT Service Management (ITSM). Whether you're new to the field or looking to expand your knowledge, this guide covers everything you need to know about ITSM.

In this video, we'll explore everything you need to know about ITIL, from its origins to its latest iteration, ITIL 4. Learn about the guiding principles, key practices, certification paths, and the benefits ITIL can bring to your organization.

Reporting is an essential part of an ITSM tool. It helps to have clear information about the performance of the service desk and the support team and thus make better decisions. Help desk reporting capabilities often take the form of dashboards and reports, but what's exactly the difference between them? Can they be used interchangeably? In a nutshell: See which service desk metrics adjust better to each ITSM reporting tool, and start measuring your help desk performance today!

This video explains Request for Proposals (RFPs), a crucial business document for major purchases and projects. Learn with us: RFP purpose How organizations use RFPs Key components of an effective RFP Benefits for both buyers and suppliers Tips for creating and responding to RFPs.

A service desk dashboard is your de facto control center for everything related to Service Management. It should be clear, detailed, versatile, and offer a single-glance way to get the necessary information. Otherwise, you risk mismanaging your IT assets and operations because you missed valuable data points. You need your ITSM dashboard to: See how you can fully customize your ITSM dashboard on InvGate Service Desk and start measuring your service desk KPIs quickly!

GRC is a comprehensive strategy that helps organizations manage risks, comply with regulations, and improve governance. In this video, we'll show you everything you need to know about GRC, from its benefits to the tools you can use to implement it.